Quality Assurance Engineer

Delta Electronics (Americas) Ltd. • Plano, TX

14d • $92,000 - $105,000

About The Position

The Quality Assurance Engineer supports the overall quality function across incoming material, supplier quality, manufacturing processes, in-process and final inspection, customer and service quality, failure analysis, and quality management system and document control activities. The role partners with Production, Engineering, Supply Chain, Service, suppliers, customers, and global quality teams to ensure product and process compliance, effective issue resolution, accurate quality records, audit readiness, and continuous improvement throughout the product lifecycle.

The position supports quality planning and controls, supplier and manufacturing quality, inspections, nonconformance handling, root cause analysis, corrective and preventive actions, customer and service quality, quality data reporting, audits, and quality system documentation. It also contributes to new product introduction, process reviews, product transfers, qualification activities, engineering changes, and continuous improvement. The role involves periodic evening meetings with Taiwan or other APAC teams and occasional travel for audits, investigations, qualifications, customer visits, or quality support.

Requirements

• Bachelor’s degree in Engineering, Quality, Electronics, Mechanical Engineering, Industrial Engineering, or a related technical discipline; equivalent relevant education and experience may be considered.
• One to three years of quality assurance, quality control, engineering, manufacturing, supplier quality, service quality, or quality system experience in an electronics, electrical, power, coolant rack, or related manufacturing environment.
• Practical experience in one or more quality areas such as incoming quality, manufacturing quality, inspection, supplier quality, customer or service quality, or failure analysis.
• Experience coordinating quality issues and corrective actions with cross-functional teams, suppliers, customers, or global manufacturing organizations.
• Ability to interpret drawings, specifications, quality requirements, inspection criteria, test or qualification reports, and controlled documents.
• Working knowledge of inspection and measurement methods, sampling, calibration requirements, defect evaluation, and quality record preparation.
• Ability to collect and analyze quality data, monitor process or product performance, identify trends, and recommend corrective or improvement actions.
• Working knowledge of quality management systems, document control, audits, and problem-solving tools such as ISO 9001, RCA, 8D, FMEA, SPC, and control plans.
• Proficiency with Microsoft Office and ability to learn and use quality, document control, supplier quality, MES, inspection, and data-reporting systems.
• Strong written and verbal communication, organization, prioritization, time-management, analytical, and problem-solving skills, with high attention to detail and accuracy.
• Ability to work for extended periods at a desk and to walk or stand regularly in production, warehouse, laboratory, supplier, or customer environments.
• Ability and willingness to participate periodically in evening meetings with Taiwan and other APAC teams and to travel occasionally for supplier audits, customer visits, investigations, qualifications, and quality support.

Nice To Haves

• Quality, auditing, inspection, metrology, or continuous improvement certification.
• Experience working with Asia-based or other global manufacturing, supplier, and customer teams.
• Mandarin communication skills due to frequent interaction with APAC teams and customers.

Responsibilities

• Establish, maintain, and improve product and process quality standards, quality plans, inspection criteria, procedures, and work instructions based on customer, regulatory, company, and factory requirements.
• Support incoming material and supplier quality activities, including supplier qualification, incoming inspection, material nonconformance handling, supplier corrective actions, performance monitoring, and supplier audits.
• Support manufacturing quality assurance through line and process audits, process control verification, production issue resolution, line qualification, product transfer, and implementation of product or process changes.
• Perform or support in-process, final, outgoing, and special inspections, including first article inspection, quality checklists, calibration, gauge repeatability and reproducibility, and issue reporting.
• Identify, contain, document, and escalate nonconforming material or product; coordinate segregation, review, disposition, rework verification, and follow-up actions.
• Conduct or coordinate root cause and failure analysis for supplier, production, inspection, field, customer, and returned-product issues, including test setup, evidence collection, and technical reporting.
• Lead or support corrective and preventive actions using structured problem-solving methods such as root cause analysis, 5 Whys, fishbone diagrams, PDCA, and 8D.
• Support customer and service quality activities, including customer complaints, RMA processing, screening or rework coordination, quality reports, timely communication, and issue closure.
• Monitor, analyze, and report quality data and KPIs, including defect rates, yield, supplier performance, RMA rate, complaint closure time, recurrence, cost of quality, and audit findings.
• Support quality management system and document control activities, including controlled records, procedures, work instructions, audit readiness, and compliance documentation.
• Participate in internal, supplier, customer, process, product, and quality system audits and support compliance with applicable ISO, UL, ESD, customer-specific, and third-party certification requirements.
• Support new product introduction, process reviews, FMEA, control plans, qualification activities, new line setup, product transfer, and engineering change implementation.
• Coordinate quality activities and communicate findings, risks, status, and recommendations with internal teams, customers, suppliers, and global teams, including periodic meetings with Taiwan or other APAC teams outside normal business hours.
• Initiate containment and recommend the hold, release, or disposition of nonconforming material and product; escalate significant quality risks and recommend stopping or resuming production or shipment to Quality and Operations management.
• Drive risk reduction and continuous improvement across supplier, manufacturing, inspection, service, and quality system processes; perform additional duties assigned by management or customers and travel occasionally for audits, investigations, qualifications, or quality support.

Benefits

• Health coverage
• Wellness resources
• Retirement savings plan
• Paid time off
• Other company-sponsored programs
• Parental leave in accordance with applicable law
• Potential eligibility for incentive pay, subject to the terms of the applicable plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level