Quality Assurance Engineer

HL Mando America Corp•Hogansville, GA

3h•Onsite

About The Position

HL Mando America Corporation is seeking a Quality Assurance Engineer in Hogansville, Georgia. This role involves performing warranty claim research for products supplied to all OEM customers. The engineer will monitor warranty claim trends, identify specific failure modes, and track the recurrence of identical failures after improvements. Responsibilities include analyzing and estimating potential cost impacts from field issues, recognizing and escalating emerging claim trends or significant failures, and reviewing/approving warranty invoices while objecting to unjustified claims. The role also entails executing supplier and inter-company chargebacks per contractual terms, calculating provisions for accurate estimation of potential warranty and field issue costs, and collecting quality cost (Q-cost) data. Communication with Business Development/Customer Quality teams in Korea HQ (Mando Korea) is essential, as is systematically monitoring the progress of the annual quality strategy and reporting status to Korea HQ. The engineer will establish next year’s warranty cost targets based on projected claims, ensuring alignment with company objectives. Additionally, the role requires analyzing part investigation results and field claim trends to prepare materials for customer warranty meetings, providing documentation for effective customer communication on warranty claims, failure analysis, and corrective actions, and preparing internal quality meeting materials for effective discussions and decision-making.

Requirements

Bachelor’s or foreign equivalent degree in Mechanical Engineering, Quality Engineering, Industrial Engineering, or a related field.
2 years of experience performing quality assurance or product analysis within the automotive or manufacturing industry.
2 years of experience performing root cause analysis and technical reporting.

Responsibilities

Perform warranty claim research for products supplied to all OEM customers.
Monitor warranty claim trends, identify specific failure modes, and track recurrence of identical failures after improvements.
Analyze and estimate potential cost impacts due to field issues.
Recognize and escalate emerging claim trends or significant failures.
Review and approve warranty invoices, object to unjustified claims from customers.
Execute supplier and inter-company chargebacks in accordance with contractual terms.
Calculate provisions in accordance with internal procedures, ensuring accurate estimation of potential costs related to warranty claims and field issues.
Collect quality cost (Q-cost) data from internal teams and communicate findings with Business Development/Customer Quality teams in Korea HQ (Mando Korea).
Systematically monitor the progress of the quality strategy established by each team at the beginning of the year and regularly report the status to Korea HQ.
Establish next year’s warranty cost targets based on projected warranty claims, ensuring alignment with the company’s financial and quality objectives.
Analyze part investigation results and ongoing field claim trends to prepare clear and comprehensive materials for customer warranty meetings.
Provide documentation that supports effective communication with customers regarding warranty claims, failure analysis, and corrective actions in progress, facilitating alignment on quality issues and resolutions.
Prepare and organize internal quality meeting materials to support effective discussions, decision-making, and alignment on quality performance and improvement initiatives.