Quality Assurance Engineer - Sony

ActionLink•San Diego, CA

13d•$41 - $49•Hybrid

About The Position

The Quality Assurance Engineer helps uphold the Sony brand’s promise of quality, innovation, and reliability by evaluating product safety concerns, managing product safety and liability investigations, and supporting compliance efforts. The role also coordinates cross-functional projects and develops processes and training resources that support consumer safety and operational excellence. The position reviews safety alerts, inquiries, product evaluation reports, customer calls, and claims; conducts product evaluations and root-cause analysis; documents findings; prepares incident reports; and follows investigations through closure. It also supports product liability matters by communicating with counsel, consultants, and insurers, locating requested documents, and helping assess claims. The engineer analyzes departmental needs, coordinates projects and team members across Sony groups globally, develops and maintains training materials, monitors Corporate Product Safety SharePoint content, and represents Corporate Product Safety on project teams. This is a hybrid position based in the San Diego area, with remote work Mondays and Fridays and onsite work Tuesday through Thursday.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and experience.
5–8 years of relevant experience.
Valid driver's license.
Associate engineer level knowledge of consumer electronics and Sony Electronics products.
Ability to diagnose product safety-related claims through in-house product analysis and evaluation and summarize findings and conclusions in written reports.
Strong written and verbal communication skills for effective interaction with internal and external stakeholders.
Proficiency with standard Microsoft Office applications.
Ability to manage, use, and maintain forms in Adobe Acrobat.
Knowledge of CRM and SAP systems.
Ability to work independently, manage time effectively, exercise sound judgment, and maintain strong attention to detail and follow-through.
Must live in the San Diego area and be able to commute to the Sony facility Tuesday through Thursday.
Ability to perform product evaluations and use a computer and standard office applications.
Ability to lift 50 pounds.
Ability to travel by car and use a personal mobile device or other field operating systems.

Responsibilities

Monitor safety alerts daily, determine appropriate actions, and contact end users when additional information is needed to clarify an alleged safety claim.
Respond to call center inquiries about end-user product safety questions and concerns.
Review product safety evaluation reports completed by third-party servicers, advise on next steps, and record results in the CRM.
Conduct customer product evaluations and root-cause analysis; document findings with product photographs, testing results, and an analysis summary.
Review customer calls to identify trends or factual issues and determine appropriate handling of real or perceived product safety concerns.
Prepare Reliability Incident Reports for alleged safety incidents and submit required details to the HQ Quality Center and appropriate business groups in Japan; create CRM records for new claims when needed.
Address follow-up requests through closure and manage escalations with appropriate follow-up dates and timely CRM updates.
Review items received through the Consumer Product Safety Commission portal and determine appropriate handling practices.
Evaluate quarterly service reports, identify improvement opportunities, recommend solutions, and implement processes to address problems.
Communicate with outside counsel, consultants, and insurance company representatives.
Locate and provide requested documents using Sony resources.
Report claims received by the Product Safety Group to Legal and the insurance company, and prepare a Reliability Incident Report when required.
Partner with insurance company representatives to assess claim validity and determine handling based on product evaluation results.
Participate in ongoing training to strengthen product liability investigation capabilities.
Analyze business and departmental needs and develop strategies for new processes by compiling, documenting, and tracking requirements.
Manage multiple projects and coordinate team members across Sony groups globally.
Develop and maintain training materials for new processes and support implementation across applicable departments.
Create and monitor content for Corporate Product Safety SharePoint sites.
Participate on project teams as the Corporate Product Safety representative.