Quality Assurance Engineer (Hybrid)

Serigor•Raleigh, NC

1d•Hybrid

About The Position

The Quality Assurance Engineer takes ownership of testing activities, proactively manages tasks and deadlines, works independently with minimal supervision, communicates issues accurately, and delivers high-quality testing results. The role analyzes business and technical requirements for testability, completeness, and coverage, then translates them into test conditions, scenarios, cases, scripts, and test data. The position performs manual and automated testing across FAST/PATHNC and Salesforce functionality, including functional, integration, regression, system, user acceptance, and end-to-end testing. It validates Salesforce configurations and customizations, integrations and external interfaces, data migration and integrity, and releases and deployments. The engineer maintains test artifacts, evidence, test data, defect records, and requirements traceability; collaborates with business and technical stakeholders to resolve defects; and communicates testing status, metrics, risks, dependencies, and blockers. The role participates in Agile ceremonies, oversees test data collection and analysis, identifies risks and dependencies, and contributes to improvements in QA processes, automation, standards, and practices. Testing must comply with client quality standards, project processes, documentation requirements, and applicable organizational procedures. The position is based in Raleigh, North Carolina, is hybrid, and is a 12-month assignment with a possible extension.

Requirements

Strong experience in Salesforce functional and end-to-end testing; 5 years stated.
Proficiency creating and executing test cases, test scenarios, and test scripts; 5 years stated.
Experience with functional, regression, integration, end-to-end, system, and user acceptance testing; 5 years stated.
Strong analytical and problem-solving skills; 5 years stated.
Experience with defect tracking and test management tools such as Jira; 5 years stated.
Strong understanding of Agile/Scrum methodologies and QA processes; 5 years stated.
Ability to perform testing activities, make informed decisions, and manage complex work efforts.
Excellent verbal and written communication skills.
Strong critical thinking, problem-solving, and decision-making capabilities.
Self-motivation and ability to manage tasks independently and take ownership and accountability for assigned work.
Ability to collaborate effectively with technical and business stakeholders.
Ability to work in a rapidly changing environment.

Nice To Haves

Proficiency in SOQL and SQL for data validation and database testing; 3 years stated.
Skill in API testing using REST and SOAP web services; 3 years stated.
Knowledge of test automation tools such as Tricentis TOSCA or CRT (Copado Robotic Testing); 2 years stated.
Experience with Salesforce data migration, data validation, and data integrity testing; 3 years stated.
Child Welfare domain experience; 2 years stated.

Responsibilities

Analyze business requirements and project documentation for testability, completeness, and adequate test coverage.
Collaborate with business analysts, developers, Salesforce administrators, product owners, scrum masters, and other stakeholders to clarify requirements, resolve issues, and establish testing approaches.
Translate business and technical requirements into test conditions, scenarios, cases, scripts, and test data, and drive testing activities through completion.
Develop and execute manual and automated tests using QTest, CRT, and applicable Salesforce testing capabilities.
Perform functional, integration, regression, system, user acceptance, and end-to-end testing across FAST/PATHNC and Salesforce functionality.
Test Salesforce standard and custom functionality, configurations, business rules, security, reports, dashboards, and customizations.
Validate Salesforce integrations with external applications and systems, including APIs, web services, interfaces, data exchanges, and error handling.
Validate Salesforce data migration, transformation, integrity, relationships, completeness, and accuracy against approved business requirements.
Support Salesforce release and deployment validation through pre-deployment and post-deployment testing.
Maintain accurate test documentation, evidence, test data, defect records, and requirements traceability throughout the testing lifecycle.
Review test artifacts for coverage, accuracy, completeness, and alignment with requirements.
Identify, document, and track defects with reproduction steps, expected and actual results, severity, priority, business impact, and supporting evidence.
Work with development, Salesforce, and product teams to diagnose and reproduce defects, validate fixes, perform regression testing, and drive issues to resolution.
Provide testing status, metrics, defect trends, risks, dependencies, and blockers to project stakeholders.
Oversee test data collection and analysis according to project schedules, standards, and QA practices.
Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.
Identify and communicate testing risks and dependencies and recommend solutions before they affect delivery.
Contribute to continuous improvement of QA processes, test automation, standards, and best practices across FAST/PATHNC and Salesforce initiatives.
Ensure testing activities comply with client quality standards, project processes, documentation requirements, and organizational procedures.