Quality Assurance Engineer - M&E

Bromford Flagship Livewest • Norwich, KS

5d

About The Position

The Quality Assurance Engineer will provide technical assurance for heating service, repair, and installation work through a structured programme of site-based and desktop audits. The role helps ensure heating systems are safe, compliant, and delivered to high standards.

Working with operational teams, the postholder will identify non-compliance, provide technical guidance, and support continuous improvement in service delivery. The position predominantly covers Suffolk and North Essex, with travel throughout the East Region required at times. It is a permanent, full-time role of 40 hours per week, Monday to Friday, and includes a company van.

Requirements

• CCN1 certification.
• NVQ Level 3 in Gas Engineering or equivalent.
• CMDDA1 certification.
• Unvented Hot Water Qualification.
• Commercial Gas Qualification (COCN1).
• Meet Gas Safe Registered Person requirements.
• Health and Safety qualification or awareness.
• SSCS or equivalent.
• Level 3 Gas Audit Qualification.
• Strong technical knowledge across heating servicing, repairs, and installations.
• Thorough understanding of gas safety legislation and compliance standards.
• Experience conducting inspections, audits, or quality assurance assessments.
• Exceptional attention to detail and ability to identify risks and areas for improvement.
• Strong report-writing and record-keeping skills.
• Ability to work independently and effectively manage workloads.
• Confident communication skills and ability to influence and support operational teams.
• Strong analytical skills, including the ability to identify trends and make recommendations.

Responsibilities

• Carry out technical audits and inspections of heating service, repair, and installation work.
• Assess compliance with industry regulations, standards, and company procedures.
• Identify defects, risks, and non-compliance issues, and ensure corrective actions are implemented.
• Produce accurate reports and records to support quality assurance and performance monitoring.
• Investigate quality concerns and support technical reviews where required.
• Provide constructive feedback, coaching, and technical guidance to operational teams.
• Analyse trends and performance data to identify opportunities for improvement.
• Support a culture of continuous improvement, safety, and customer-focused service delivery.

Benefits

• Company vehicle.
• 25 days of holiday plus bank holidays, increasing to 28 days per annum after five years of service.
• Family-friendly policies.
• Health and wellbeing support.
• Rewards programme.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed