Quality Assurance Director (Payments)

PNC Bank • Farmers Branch, TX

1d • Onsite

About The Position

The Director, Quality Engineering for Payments, Treasury Products, and Services & Implementations is accountable for end to end quality across transaction platforms, treasury product capabilities, and client onboarding/implementation efforts. This role provides senior engineering leadership to embed quality early and consistently across product delivery and client facing execution through prevention focused practices, data informed test strategy, and strong delivery controls. The objective is consistent release confidence, client readiness, and operational stability across this domain. This role spans platforms and services that are high impact, integration heavy, and client critical, focusing on platform stability and transaction accuracy, product configuration and entitlement correctness, client onboarding, migrations, and change implementations, and downstream integrations and operational readiness. Quality expectations must align to business criticality, production impact, and client experience.

Requirements

• 15+ years in Quality Engineering / Software Engineering
• 8–10+ years leading managers and enterprise scale delivery
• Strong experience with automation at scale, complex integrations, and CI/CD quality practices
• Proven ability to influence senior engineering and product leaders
• Bachelors degree
• At least 5 years of prior management experience is typically required.
• Proven leadership experience with a moderate to large scope of responsibility is required.

Nice To Haves

• Analytical Thinking
• Automation
• Controls Testing
• Corporate Governance
• Quality Assurance (QA)
• Quality Support
• Software Testing
• Strategy Development
• Test Case Development
• Usability Testing
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Own quality outcomes across payments processing, treasury products, and services/implementations
• Define and execute integrated test strategies covering product builds, configurations, and client onboarding activities
• Establish release and implementation readiness standards aligned to change risk and client impact
• Drive intelligent, data driven automation strategies focused on high risk and repeatable scenarios
• Ensure strong delivery governance, risk visibility, and audit ready execution practices
• Lead managers, capacity planning, and vendor accountability across the domain
• Set domain testing standards across functional, integration, and non functional validation
• Partner early with engineering, product, and services leaders to improve requirements clarity and testability
• Coordinate with platform and enablement teams to mitigate environment and test data constraints
• Lead root cause analysis for production issues and client escalations; drive systemic remediation
• Provide leadership reporting on quality posture, readiness, and delivery risk
• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
• Ensures that the performance and quality products are in line with best practice.
• Evaluates emerging trends for potential implementation.
• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing.
• Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
• Partner internally with testing teams and with partners to solve problems and improve processes.
• Escalates concerns and potential solutions to senior management as appropriate.
• Interpret testing results with both a business and technical lens to make a final implementation recommendation.
• Reports to senior management on the results of software testing prior to implementation.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager