Quality Assurance Director

PNC•Dallas, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Director within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX. Domain Director, Quality Engineering – Commercial Lending Role Summary The Group Manager/Director, Quality Engineering for Commercial Lending is accountable for quality across platforms supporting origination, underwriting, servicing, and lifecycle processing. The role helps teams ship predictably by building prevention‑focused practices into delivery, strengthening test strategy and controls, and improving signal from automation and execution data. Reporting Line & Scope • Reports to: Head of C&IB Quality Engineering • Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs (employees and contractors) • Scope: Commercial lending platforms and workflows; onshore/offshore delivery; vendor engagement • Key partners: Engineering Leaders, Product Leadership, Architecture, Platform Engineering, DevOps, Data, Risk & Control Domain Context • Commercial Lending platforms contain complex rules, approvals, and calculations where accuracy, traceability, and consistency are critical. Quality must balance delivery speed with strong execution discipline and risk awareness. Key Accountabilities: • Own quality outcomes across end‑to‑end lending workflows • Align test strategy to change complexity, data sensitivity, and business criticality • Establish delivery governance and evidence practices aligned to risk expectations • Drive intelligent automation and pattern‑based defect prevention • Lead staffing, capacity planning, and vendor accountability • Responsibilities • Define domain test strategy and readiness practices • Improve upstream quality through early engagement and testability improvements • Partner with enablement teams to mitigate environment and test data constraints • Lead root‑cause analysis and corrective actions for recurring issues • Provide leadership reporting on quality posture and delivery risk • Success Measures • Reduced rework and late‑cycle defect discovery • Improved release predictability and confidence • Improved automation effectiveness and reliability • Strong control alignment and visibility into delivery risk Qualifications • 15+ years QE/Engineering experience; 8–10+ years leading managers • Experience with complex workflows, integrations, and data‑heavy systems • Strong executive communication and cross‑functional influence PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems. Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation. Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development. Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate. Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

15+ years QE/Engineering experience; 8–10+ years leading managers
Experience with complex workflows, integrations, and data‑heavy systems
Strong executive communication and cross‑functional influence
Analytical Thinking
Process Management
Products and Services
Software Development Life Cycle
Software Quality Assurance And Testing
Proven leadership experience with a moderate to large scope of responsibility is required.

Nice To Haves

Controls Testing
Corporate Governance
Leadership
Managing Managers
QA Automation
Quality Assurance (QA)
Quality Support
Software Testing
Test Case Development
Usability Testing
Higher level education such as a Masters degree, PhD, or certifications is desirable.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Own quality outcomes across end‑to‑end lending workflows
Align test strategy to change complexity, data sensitivity, and business criticality
Establish delivery governance and evidence practices aligned to risk expectations
Drive intelligent automation and pattern‑based defect prevention
Lead staffing, capacity planning, and vendor accountability
Define domain test strategy and readiness practices
Improve upstream quality through early engagement and testability improvements
Partner with enablement teams to mitigate environment and test data constraints
Lead root‑cause analysis and corrective actions for recurring issues
Provide leadership reporting on quality posture and delivery risk
Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
Ensures that the performance and quality products are in line with best practice.
Evaluates emerging trends for potential implementation.
Champions quality and drives increased efficiency and effectiveness related to how we delivery testing.
Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
Partner internally with testing teams and with partners to solve problems and improve processes.
Escalates concerns and potential solutions to senior management as appropriate.
Interpret testing results with both a business and technical lens to make a final implementation recommendation.
Reports to senior management on the results of software testing prior to implementation.