Quality Assurance Coordinator

MAAC (Metropolitan Area Advisory Committee) • Chula Vista, CA

1d • $26 - $29 • Onsite

About The Position

As part of the Evaluation & Compliance Team, the incumbent performs duties to support MAAC’s quality assurance and improvement efforts. This role works on-site as assigned. This role supports staff efforts to focus on interventions as needed to continually improve the quality of care and service delivered by services. As the QA Coordinator, the incumbent role is to support compliance and improvement as needed for maintenance of records, service delivery processes, and support appropriate data collection and reporting.

Requirements

• Use and maintenance of electronic recordkeeping and training
• Monitoring quality improvement processes
• Demonstrated proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, and other database management software systems.
• Ability to work well independently and within a team
• Understand and interpret policies and procedures, prepare clear and accurate records and reports
• Possesses strong data and analytical skills, be detail oriented, and have excellent customer service skills.
• Be well-organized and adaptive to fluctuating working assignments and have a positive attitude in work style to accomplish the goals of quality improvement
• Set-up, organize and maintain specialized and confidential files in compliance with MAAC policy and applicable law and regulations
• Minimum: Associate’s degree or equivalent
• At least three (3) years of experience performing work related to auditing/monitoring and analyzing files and records
• Must have a physical examination and a drug screen by a doctor/clinic designated by MAAC prior to the first day of employment.
• Regularly required to stand, walk and sit, talk or hear both in person and by telephone; uses hands to finger, handle or feel objects or controls; reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
• Regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve complex problems; observe and interpret people and situations; use math/mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions, and interact with MAAC management, department managers and staff, Parent Policy Council, parents, community and business leaders, local elected officials, representatives of funding agencies, the media, the public and others encountered in the course of work.
• All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment check prior to hire and periodically throughout employment as required by various funding sources.
• Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.
• Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

Nice To Haves

• Preferred: Background in social sciences, psychology, business, quality management, healthcare administration or a related field

Responsibilities

• Support monitoring and evaluating the quality, impacts, and outcomes of program and its services
• Support privacy and confidentiality records and practices
• Support with training and identify improvement opportunities and implementing corrective actions
• Support required data collecting, trending, analyzing, and reporting
• Support opportunities to determine program satisfaction and related improvement efforts
• Supports compliance of reporting, auditing, and other program standards
• Supports ongoing evaluations, monitoring and documentation of interventions and activities
• Support review of program incidents, grievances, and appeals for timely resolution
• Support program staff efforts with routine internal audit, corrective actions, and program activities
• Support program staff with routine communication of any monitoring findings
• Support documentation of required trainings and other program required files and documentation
• Other duties as assigned.

Benefits

• 52 Weeks

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree