Quality Assurance Coordinator (Days)
About The Position
The primary responsibility of the QA Coordinator is to provide superior customer support to our clientele. This person must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base. This agent must be able to effectively multi-task while showing superior follow through on any problem cases they might face throughout the day. The ideal candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.
Requirements
- High school diploma or equivalent
- Possess either customer service, veterinary, medical and/or laboratory experience
- Organized, with the ability to multi-task in a fast paced environment
- Strong interpersonal, organizational, negotiation and problem solving skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint
Nice To Haves
- Minimum of 1 year experience as a veterinary technician, laboratory technician or medical assistant is preferred
- Related experience such as veterinary or biology credits, call center or other intensive service background is optimal
Responsibilities
- Proactively handle problem cases, including but not limited to, missing samples, delays, and incorrect reporting.
- Answer calls and emails from Client Services, Sales Representatives, and Antech pathologists regarding issues, then investigate and respond to clients
- Manage Manifest accounts
- Monitor and proactively resolve issues on Add Log and department pending list
- Create weekly management reports for Supervisor’s meeting
- Fax reports via automated and/or manual methods
- Process requests to add, cancel and/or recheck tests
- Verbal communicate test results over the phone when requested
- Locate and pull test request forms to verify information as requested by the client
- Effectively navigate through both Antrim and Atlas software systems
- Provide detailed INQ notes within accessions
- Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory
- Possess strong problem solving skills, but is also able to effectively route issues to the proper personnel for resolution
- Performs other duties as assigned.
Benefits
- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
