Coordinator Quality Assurance
Hilton Grand Vacations•New York, NY
•Onsite
About The Position
As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
Requirements
- Minimum 1 year of customer service experience.
- High School Diploma or GED.
- Valid Notary License or the ability to acquire a license.
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
Nice To Haves
- Previous Timeshare/Vacation Ownership experience.
- 1 year or more of administrative/clerical work experience.
Responsibilities
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Prepare file that shows pending contract deals and the total net sales value of each contract.
- Prepare and supervise the Issue Report while communicating / following up with QA manager
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Order any office supplies for the department
- Assist with the resolution of audit issues
Benefits
- medical, dental, and vision insurance
- 401K plan
- Paid Time Off (PTO) program
- extraordinary travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
