Quality Assurance Coordinator - Social Services

Dungarvin•Indianapolis, IN

About The Position

The Quality Assurance Coordinator ensures that programs comply with state regulations and meet Dungarvin’s quality standards. The role proactively identifies actual or potential licensing issues and works with state and area leadership and program employees to identify problems, develop corrective plans, and ensure those plans are implemented on time. The coordinator assesses and monitors sites, follows up on quality concerns, tracks abuse, neglect, and exploitation investigations, and analyzes data to inform management about service-delivery issues. The position provides in-the-moment staff training, supports management responses to Requests for Proposals, collaborates with recruitment, training, and retention leaders, and helps develop QA reviewers and prioritized quality goals. It also supports quality assessment and service improvement, ensures applicable licensure and certification requirements are met, participates in the Safety Committee, and represents the state on related national quality task forces. Additional responsibilities include monitoring and auditing assigned employee timecards, authorizing overtime and mileage expenses within assigned budgets, approving accurate timecards, and implementing organizational policies and procedures. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with some flexibility. Starting salary is $24.00.

Requirements

Bachelor's degree in a relevant field, such as healthcare, social work, or psychology.
At least 3 years of experience working in the Human Services field.
Strong analytical skills, including the ability to build, review, and interpret complex data.
Excellent communication and interpersonal skills.
Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision.

Nice To Haves

At least two years of experience in quality assurance.

Responsibilities

Assess sites for quality assurance concerns as scheduled or upon request.
Conduct ongoing monitoring of sites and follow up with them.
Track, review, and follow up on abuse, neglect, and exploitation investigations.
Analyze data from electronic and paper-based systems and inform management about quality issues related to service delivery.
Provide in-the-moment training to staff when issues are observed.
Support the management team in responding to Requests for Proposals.
Work with recruitment, training, and retention leaders to inform the effectiveness of their efforts.
Help the management team identify and train QA reviewers where needed.
Work with management to develop, communicate, implement, and provide feedback on prioritized QA goals.
Provide leadership with policies, systems, and initiatives.
Assist with quality assessment, intervention, and enhancement of services and supports.
Ensure programs meet applicable licensure and certification requirements.
Participate in the Safety Committee.
Represent the state on related national task forces dedicated to quality assurance.
Work cooperatively with internal and external contacts to ensure timely, quality services that meet organizational standards, contractual requirements, and regulatory guidelines.
Monitor and audit assigned employee timecards in accordance with payroll deadlines.
Authorize overtime and mileage expenses for employees within assigned budgets.
Approve timecards while assuring accuracy of pay and benefit categories.
Implement organizational policies and procedures.