Quality Assurance & Control Auditor

Blank Street•New York City, NY

7d•Hybrid

About The Position

As a member of our US Quality Assurance Team, your primary responsibility will be to support the brand and compliance audit process to ensure that we are best in class, provide training and support in accident and incident investigations, all to help drive forward continuous improvement. You will be on the front line, ensuring our business continues to operate safely, responsibly and to our brand standards. This role reports to our US Senior QA Manager and the function sits within the global compliance and safety family. The role will require travel as necessary across our US stores in New York City, Washington DC, Boston, Los Angeles, and more.

Requirements

2+ years of experience in hospitality/retail/consumer brand in undertaking audits and training
Familiarity with US food safety and health code frameworks (e.g. NYC DOHMH, Boston BPHC, DC Health) is a plus
Be practical, organized and have good written and verbal communication skills
'Get things done' mindset - happy to roll your sleeves up and get stuck in
Be detail orientated, being able to interpret data to provide clear and concise recommendations for improvement and have a natural tenacity to drive change
Be adaptable and flexible, comfortable working some evenings/weekends, and ready to travel to our regional stores where the business needs you the most.
Team First - Firm but fair approach to engendering change
Hunger to learn and develop to make the role your own
Required to be based in New York or consider relocating

Responsibilities

Independently run Quality Control and Quality Assurance audits across US stores to the highest standard
Coach and prepare store teams to consistently pass DOH inspections with top scores
Lead incident and accident investigations, identifying root causes and developing corrective action plans to prevent recurrence
Drive compliance with company policies, food safety, health & safety, and regulatory requirements to maintain consistently high operational standards.
Provide coaching and field training to help drive continuous improvement
Support the development and implementation of business SOPs to foster operational excellence
Ensure all SOPs are up to date and easy to understand
Provide succinct and accurate reports on key KPIs
Support in the production of risk assessments and other key compliance documentation
Audit external Mystery Shopper scores regularly to make sure they are reliable and uphold to our standards

Benefits

$80,000 - $100,000 annual salary
Equity package
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag