Quality Assurance Consultant

Beneva•Montreal, QC

4d•Hybrid

About The Position

The incumbent is responsible for the entire quality control process in business insurance, reporting directly to the director. They also serve as a resource person for agents and underwriters at all stages of underwriting. This role involves preparing an internal audit plan for reviewing the work of agents and underwriters in the main department and ensuring its implementation. The consultant will conduct audits of agent and underwriter files, specifically reviewing a sample of new contracts, modification requests (endorsements), renewals, and cancellations to validate the quality of risks underwritten, the quality of service provided, productivity levels, and the profitability of the business volume. They will also draft a comprehensive audit report for the reviewed files (individually for each agent and underwriter) including observations and recommendations, and present this report to the relevant manager and the audited agent/underwriter. The role requires identifying common underwriting, interpretation, and standard application difficulties that arise during reviews and recommending appropriate follow-up measures. The consultant will periodically follow up on corrective actions required by agents and underwriters until the situation is resolved. They will produce periodic reports as required by management, focusing on the quality of risks underwritten, underwriting practices, and customer service. Recommendations will be made for revising the underwriting authorities of agents and underwriters based on their developing expertise. An annual report will be produced summarizing all observations and findings related to agent and underwriter underwriting practices, proposed recommendations for improvement, and the action plan for the upcoming year. The consultant will also identify and recommend improvements in underwriting activities to facilitate and enhance the knowledge and expertise of underwriters and analysts. Finally, in collaboration with the relevant manager, they will prepare an individual or group development plan based on needs and ensure its implementation.

Requirements

University degree in a relevant field (or equivalent schooling/experience).
Ten (10) to fifteen (15) years of experience in damage insurance, with ten (10) years in business insurance.
Hold the PAA or FPAA designation from the Insurance Institute of Canada.
In-depth knowledge of industry standards and laws concerning territorial differences.
Knowledge of Word and Excel software.

Responsibilities

Prepare an internal audit plan for the review of the work of agents and underwriters in the main department and ensure its implementation.
Conduct audits of agent and underwriter files, including reviewing a sample of new contracts, modification requests (endorsements), renewals, and cancellations to validate the quality of risks underwritten, quality of service, productivity, and profitability.
Write a comprehensive audit report for reviewed files (individual for each agent and underwriter) with observations and recommendations.
Present the audit report to the concerned manager and the audited agent and underwriter.
Identify frequent underwriting, interpretation, and application difficulties and recommend appropriate follow-up measures.
Periodically follow up on corrective measures required by agents and underwriters until the situation is corrected.
Produce periodic reports for management on the quality of risks underwritten, underwriting, and customer service.
Recommend revisions to the underwriting authorities of agents and underwriters based on their expertise development.
Produce an annual report summarizing observations, findings, recommendations for improvement, and the proposed action plan for the upcoming year.
Identify and recommend improvements in underwriting activities to enhance the knowledge and expertise of underwriters and analysts.
Prepare, in collaboration with the relevant manager, an individual or group development plan based on needs and ensure its implementation.