Quality Assurance / Clinical Oversight, Voice AI Product
About The Position
RadiantGraph's Voice Agents engage in conversations regarding refills, screenings, and care programs. This role involves providing the essential human judgment needed to audit these AI-driven conversations, ensuring they are safe and achieve desired outcomes. The position also contributes to the design of these conversations by drafting scripts and enhancing the systems used for their creation and monitoring. This role is well-suited for individuals with a background in health coaching, applying skills in empathy and safety signal detection to AI conversations while learning the 2026 agentic-AI toolchain.
Requirements
- Background as a health coach, health-coaching team lead or manager, licensed healthcare professional, or healthcare operations specialist
- Familiar with clinical safety principles, care navigation, and HIPAA compliance
- Strong attention to detail; comfortable reading high volumes of conversation data
- Excellent written and verbal communication; instructional or technical writing experience is a plus
- A user-first mindset: you anticipate how a conversational flow will land for the member, and how to design and troubleshoot it
- Adaptable and resourceful: you thrive in a fast-paced, evolving early-startup environment, dig in to learn as much as you can, and contribute from day one
- Curious about agentic AI, whether you've worked with it or want to learn it here
- Reliable laptop and internet connection
Nice To Haves
- Fluency in Spanish is a strong plus
Responsibilities
- Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines
- Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation)
- Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues)
- Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails
- Identify risks in privacy, identity verification, and information containment
- Flag unexpected behaviors, deviations, and potential safety or compliance gaps
- Give clear, actionable feedback to the product team; report trends that refine quality standards
- Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations
- Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts
- Contribute to building out the systems that create and monitor the voice agents
Benefits
- Paid, structured onboarding
- Opportunity to become a full-time W-2 position with benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
