Quality Assurance Clerk, IL

MTC Corrections•Centerville, UT

2d•Onsite

About The Position

Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact. Position will be in-office at our corporate office located in Centerville, Utah. You’ll be responsible for audits and evaluations to maintain the data integrity and quality assurance of the contract in compliance with government and management directives.

Requirements

Position will be in-office at our corporate office located in Centerville, Utah.
Evaluate and audit 100% of all admissions folders same-day as submitted by specialists.
Ensure all required information is included and forwarded to the appropriate Job Corps centers.
Present all evaluation and audit findings and concerns to supervisor.
Maintain records of data integrity errors and notate them on applicable tracking document.
Ensure full compliance with MTC and government record keeping requirements.
Audit the following areas on a monthly basis and present findings to the Manager: Open Cases and Comms Logs.
Review Constituent Issues daily and work to a resolution same-day.
Notify supervisor of resolution.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support in initial communication to all prospective students and verify interest and basic eligibility.
Repeat contact at the expected rate and show maximum due diligence in converting prospects to applications.
Contact withdrawn applicants to reengage interest in reopening applications.
Conduct pre-departure calls to applicants pending arrival and coordinate with center records.
Follow up with assigned Job Corps Center if file is pending review more than 14 days.

Responsibilities

Evaluate and audit 100% of all admissions folders same-day as submitted by specialists.
During evaluation and audit of application files, ensure all required information is included and forwarded to the appropriate Job Corps centers.
Present all evaluation and audit findings and concerns to supervisor.
Maintain records of data integrity errors and notate them on applicable tracking document.
Ensure full compliance with MTC and government record keeping requirements.
Audit the following areas on a monthly basis and present findings to the Manager: Open Cases and Comms Logs.
Review Constituent Issues daily and work to a resolution same-day.
Notify supervisor of resolution.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support in initial communication to all prospective students and verify interest and basic eligibility.
Repeat contact at the expected rate and show maximum due diligence in converting prospects to applications.
Contact withdrawn applicants to reengage interest in reopening applications.
Conduct pre-departure calls to applicants pending arrival and coordinate with center records.
Follow up with assigned Job Corps Center if file is pending review more than 14 days.