Quality Assurance Clerk - Dallas, TX

Professional Civil Process • Duncanville, TX

23h • Onsite

About The Position

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk to join our Server Operations Team. This role involves monitoring the quality of service of process reports, preparing documents for process servers, answering calls from servers, agents, and customers, inputting service of process data, and managing emails and voicemails. The position requires a high school diploma or equivalent, 1-2 years of office experience, and basic computer skills. The ideal candidate has a strong sense of integrity, excellent customer service skills, the ability to handle difficult calls, a pleasant and patient attitude, strong decision-making and analytical abilities, accuracy in grammar and spelling, the ability to follow instructions, excellent interpersonal and communication skills, organization skills, flawless attendance, and a commitment to teamwork.

Requirements

• High school diploma or equivalent
• 1-2 years of office experience
• Basic computer skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Has “thick skin” and is able to handle complaints and unpleasant calls
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Responsibilities

• Monitor the quality of service of process reports in the regions assigned
• Print service documents and prepare route for process servers
• Answers incoming calls from process servers and agents
• Answers incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Benefits

• Dental/Vision plan - available immediately upon hire
• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED