Quality Assurance Associate

Morgan Stanley • Calgary, AB

1d • Onsite

About The Position

We’re looking for a strong communicator who is passionate and highly strategic. You’ll facilitate and continuously improve on the Quality Assurance Program for Morgan Stanley at Work’s Service Delivery organization. The ideal candidate will be familiar with the Morgan Stanley ways of working and communication channels, as well as a familiarity and strong desire to continue learning in the equity compensation space.

Requirements

• Undergraduate degree or equivalent work experience in Business, Commerce or similar area of expertise.
• Minimum 1 year in a Client Services or similar role in Equity Compensation
• Strong familiarity with Morgan Stanley’s ways of working and communication channels
• Written and oral fluency in English, including the ability to make effective presentations
• Problem solving skills and abilities, including the ability to make sound decisions and find viable solutions under tight timelines and in ambiguous circumstances
• Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
• Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
• Ability to travel up to 25% of the time within the United States and Canada

Nice To Haves

• MBA preferred but not required.
• Project management experience would be an asset; formal Project Management education is not a requirement

Responsibilities

• Manage QA process measuring effectiveness of case resolution within the Client Success Management organization including but not limited to monthly review of Salesforce cases as well as JIRA and SW/EEO databases as needed to perform the QA reviews.
• Provide QA program findings to Operational Excellence team management in order to continuously improve results
• Assist with QA program training and calibration sessions to teams as needed
• Update Salesforce reporting to be utilized by managers in 1:1’s in order to build scalable improvements
• Collaborate with internal departments relating Salesforce Dashboard and widgets.
• Facilitate and participate in meetings with business partners as appropriate for problem resolution

Benefits

• Ample opportunity to move about the business for those who show passion and grit in their work.
• Attractive and comprehensive employee benefits and perks in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level