Quality Assurance Assistant

Favarh Inc•Canton, CT

9h•Onsite

About The Position

Favarh is seeking a detail-oriented and collaborative Quality Assurance Assistant to join our Supportive Housing team. In this role, you’ll help maintain and improve systems that ensure compliance with state regulations and contractual requirements. You’ll audit documentation, assist with program reviews, and support staff training and development. This position works closely with other departments—including Facilities, IT, and Fiscal—to ensure that programs run smoothly and meet the highest standards of care and accountability.

Requirements

High School Diploma or GED required; Associate degree preferred
At least 1 year of experience in Health, Education, Rehabilitation, or Residential Services
Proficient in Microsoft Office, particularly Excel
Experience with Sandata preferred
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to work collaboratively across departments
Valid Connecticut driver’s license with a clean driving record

Nice To Haves

Associate degree preferred

Responsibilities

Audit Therap documentation (Individual Support Plans and billing) daily and report findings to Managers and Residential Leadership.
Assists in completing and monitors timely submission of documentation, billing, and scheduling related to Individual Plans (IPs).
Review and audit staff training compliance monthly; communicate upcoming or expired training requirements to staff and leadership.
Upload and maintain staff training records in Relias.
Ensure Therap systems are up to date for all individual intakes.
Assist in maintaining compliance with Therap and Sandata documentation.
Track progress reports and ensure completion and submission to DDS prior to IP meetings.
Conduct bi-weekly safety walkthroughs in Supportive Housing programs and vehicles.
Coordinate vehicle maintenance and safety needs as they arise.
Collaborate with managers and nursing staff to review monthly health and appointment checklists.
Ensure compliance with DDS Minimum Preventive Care Guidelines and HIPAA standards.
Recommend and support implementation of system improvements with Manager and Director approval.
Act as a liaison between Residential Services and other departments (IT, Facilities, Fiscal) to support projects and workflow consistency.
Undertake additional duties as assigned by management.