Quality Assurance and Improvement - Medical Assistant

Marin Community Clinics•Novato, CA

2d•Hybrid

About The Position

Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. As a Federally Qualified Health Center (FQHC), they serve nearly 40,000 individuals annually in Marin County and have received national awards from HRSA. The Quality Assurance and Improvement (QA/I) Medical Assistant plays a crucial role in promoting high-quality, evidence-based, patient-centered care. This role involves collaborating with the QA/I team on training and support methods for Medical Assistants, acting as a liaison between the QA/I department and clinical staff, and encouraging participation in Quality Improvement programs.

Requirements

High School Diploma or Equivalent (GED) required.
Medical Assistant certification from an accredited Medical Assistant program.
Valid CPR certification.
3 years minimum, 5 years desired Medical Assistant experience in a comparable work environment, or equivalent.
Ability to work in a fast-paced medical environment and take initiative to deliver tasks.
Ability to multitask and organize workload.
Ability to identify gaps in processes and bring potential correction solutions to the Quality Medical Director.
Excellent verbal and written English communication ability.
Must be able to work independently, with written and verbal protocols.
Ability to work independently with providers and clinic staff.
Ability to follow instructions and complete tasks in a timely manner.
Must be sensitive to ethnic and cultural differences relevant to health care.
Bi-lingual English Spanish required.
Proficient in software applications including Microsoft Office programs.
Ability to organize work and establish priorities to accomplish multiple tasks concurrently is critical to success.
Travel to clinic sites within assigned work area.

Nice To Haves

2+ years’ experience in a Medical Assistant leadership or training role highly desired.
Experience in Quality Assurance, Quality Improvement, Compliance and/or Data Analysis highly desirable.
Experience with EPIC Electronic Health Records preferred.

Responsibilities

Conduct patient outreach to address care gaps and share best practices with the QA/I team.
Provide clinical perspective and support for QA/I projects, initiatives, and strategies.
Collaborate with MA Supervisors at all sites to support, coordinate, and promote QI activities and increase MA participation.
Develop monthly Population Health activities for QI sessions in collaboration with QA/I Staff.
Identify and share best practices for EPIC/OCHIN to enhance system knowledge and efficiency.
Contribute to the design of MA training sessions, identifying high-priority topics, determining efficient workflows incorporating OCHIN Epic, and providing feedback on training materials.
Develop a sense of competence and confidence in MAs, helping them understand their vital role in delivering high-quality patient care.
Other duties as assigned.