Quality Assurance and Compliance Director

Cbem • Lafayette, LA

10d • $140,000 • Hybrid

About The Position

CBEM brings lasting, positive changes to the individuals with developmental disabilities we serve, some of whom experience mental illness. Our process begins with observations from which we design a comprehensive plan. It continues on as we teach our clients and their circle of support how to obtain positive, sustainable outcomes. At CBEM, we are dedicated to creating lasting, positive change for individuals with intellectual and developmental disabilities, including those with co-occurring mental health challenges. Through our innovative approach, we empower clients and their support networks to achieve meaningful, sustainable outcomes that improve lives and foster independence. We are seeking a Strategic Quality Assurance & Compliance Director to lead our Quality Assurance team and serve as a vital member of our Senior Management Team (SMT). In this high-impact role, you will oversee the design and management of a robust Quality Management System (QMS), ensuring our clinical, operational, and administrative workflows meet the highest standards of federal, state (Title 17), and accreditation requirements.

Requirements

• Bachelor’s degree in Behavioral Health, Public Health, or Healthcare Administration required
• 5+ years of leadership experience developing and implementing QA protocols within a behavioral health or IDD service environment.
• Deep fluency in Title 17, Medi-Cal, and HIPAA standards.
• Proven proficiency in utilizing Lean, Six Sigma, or Root Cause Analysis (RCA) frameworks to solve systemic operational challenges.
• Ability to synthesize complex technical data into actionable insights for executive-level decision-making.

Nice To Haves

• A Master’s degree (MHA or MBA) is highly preferred.
• Experience with Regional Center funding dynamics is a strong plus.

Responsibilities

• Design and lead the organizational Quality Improvement Plan (QIP) and annual strategic QA priorities to foster a culture of high reliability.
• Oversee company-wide audit systems and EHR management, ensuring complete data integrity, regulatory compliance, and audit readiness.
• Manage utilization reviews, incident reporting, and safety protocols, ensuring high standards of care for the IDD and Mental Health populations.
• Lead high-level Root Cause Analysis (RCA) investigations for serious incidents and manage the implementation of sustainable Corrective Action Plans (CAPs).
• Serve as the organizational lead for HIPAA compliance, partnering with IT to safeguard Protected Health Information (PHI) across all platforms.
• Partner with Program Directors and HR to translate complex regulations into practical, implementable workflows for our field staff.

Benefits

• Nurturing learning environment with professional development and career advancement opportunities.
• Competitive salary with opportunities for quarterly bonuses.
• Comprehensive health coverage (Medical, Dental, and Vision) starting on day one.
• Company-provided computer and mobile device with a monthly internet stipend.
• Generous paid time off, including vacation, wellness, and sick days, to support work-life balance.
• Monthly Health & Wellness allowance to promote physical and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director