Quality Assurance and Compliance Director
About The Position
At CBEM, we are dedicated to creating lasting, positive change for individuals with intellectual and developmental disabilities, including those with co-occurring mental health challenges. Through our innovative approach, we empower clients and their support networks to achieve meaningful, sustainable outcomes that improve lives and foster independence. We are seeking a Strategic Quality Assurance & Compliance Director to lead our Quality Assurance team and serve as a vital member of our Senior Management Team (SMT). In this high-impact role, you will oversee the design and management of a robust Quality Management System (QMS), ensuring our clinical, operational, and administrative workflows meet the highest standards of federal, state (Title 17), and accreditation requirements.
Requirements
- Education: Bachelor’s degree in Behavioral Health, Public Health, or Healthcare Administration required.
- Experience: 5+ years of leadership experience developing and implementing QA protocols within a behavioral health or IDD service environment.
- Regulatory Expertise: Deep fluency in Title 17, Medi-Cal, and HIPAA standards.
- Methodology: Proven proficiency in utilizing Lean, Six Sigma, or Root Cause Analysis (RCA) frameworks to solve systemic operational challenges.
- Strategic Mindset: Ability to synthesize complex technical data into actionable insights for executive-level decision-making.
Nice To Haves
- A Master’s degree (MHA or MBA) is highly preferred.
- Experience with Regional Center funding dynamics is a strong plus.
Responsibilities
- Strategic Leadership: Design and lead the organizational Quality Improvement Plan (QIP) and annual strategic QA priorities to foster a culture of high reliability.
- Audit & Data Integrity: Oversee company-wide audit systems and EHR management, ensuring complete data integrity, regulatory compliance, and audit readiness.
- Clinical Oversight: Manage utilization reviews, incident reporting, and safety protocols, ensuring high standards of care for the IDD and Mental Health populations.
- Investigative Rigor: Lead high-level Root Cause Analysis (RCA) investigations for serious incidents and manage the implementation of sustainable Corrective Action Plans (CAPs).
- HIPAA Privacy & Security: Serve as the organizational lead for HIPAA compliance, partnering with IT to safeguard Protected Health Information (PHI) across all platforms.
- Cross-Functional Collaboration: Partner with Program Directors and HR to translate complex regulations into practical, implementable workflows for our field staff.
Benefits
- Nurturing learning environment with professional development and career advancement opportunities.
- Competitive salary with opportunities for quarterly bonuses.
- Comprehensive health coverage (Medical, Dental, and Vision) starting on day one.
- Company-provided computer and mobile device with a monthly internet stipend.
- Generous paid time off, including vacation, wellness, and sick days, to support work-life balance.
- Monthly Health & Wellness allowance to promote physical and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Director
