Quality Assurance Analyst

Citizens, Inc.•Austin, TX

3d•Onsite

About The Position

The QA Analyst will play a critical role in ensuring the quality and reliability of our software and systems. You will be responsible for designing and executing comprehensive test plans that evaluate the system's quality, usability, performance, and adherence to requirements. You will meticulously test our software applications and systems to identify and report defects and issues to development and project management teams in order to guarantee a smooth project launch. You will collaborate closely with development teams, business analysts, project managers, business stakeholders, and management on a daily basis to communicate test plans and test results to ensure project deliverables meet requirements and corporate quality standards.

Requirements

2+ years of experience in testing and test design
Understanding of software development lifecycle, testing methodologies (black-box, white-box), and basic programming knowledge
Good organizational skills, a detail-oriented mindset, and strong critical-thinking skills
Excellent written and verbal communication skills required, along with the ability to clearly and concisely report defects and effectively convey complex technical issues.
Ability to analyze test results and/or troubleshoot issues, identify root cause(s), document potential risks, and propose solutions to improve product quality.
Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
Proven competency using Microsoft applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s Degree in Information Systems, Computer Science, or Business Administration
Test automation experience
Experience in the insurance industry
Experience with Azure DevOps

Responsibilities

Develop, and document comprehensive test plans and test cases based on requirements documents, including functional, regression, performance, usability, and user acceptance testing (UAT) as directed.
Understand the current functionality of IT-supported and key corporate software, systems, and integrations, including their full functionality and limitations, to ensure comprehensive and accurate testing.
Collaborate with IT team members, the PMO, and business partners to develop and refine testing strategies that align with project objectives.
Conduct tests to evaluate software and systems for quality, usability, and compliance with requirements.
Analyze test results, identify any defects or issues, assess severity, and work with management and the development team to prioritize and resolve them.
Accurately document discovered defects using bug tracking tools (Azure DevOps), providing detailed descriptions, steps to reproduce, and expected behavior.
Monitor testing progress, adjusting plans as necessary to meet project timelines and deliverables.
Report testing results to IT teams, business stakeholders, and management, ensuring clear communication of any issues or concerns.
Provide detailed observations and recommendations based on test findings to support decision-making and project success.
Ensure all testing documentation and reports adhere to established standards and best practices.
Work closely with project managers, business analysts, developers, and other key stakeholders as needed to ensure that testing aligns with project goals and timelines.
Work closely with development teams to communicate identified issues, prioritize bug fixes, and verify resolutions.
When assigned, act as the main point of contact for all testing-related activities on assigned projects, fostering strong relationships across departments.
Stay up-to-date with the latest developments in software programming, test design, and quality assurance practices.
Contribute to continuously improving testing processes, methodologies, and tools.