Quality Assurance Analyst

Empower AI Inc. • , DC

6d • $79,390 - $122,870 • Onsite

About The Position

Empower AI is seeking a Quality Assurance Analyst to work within the Program Management Office (PMO) at the Department of State. This role is crucial for ensuring the effective management of operations and the timely completion of deliverables supporting the customer's mission of providing IT services to DoS users enterprise-wide. The Quality Assurance Analyst will oversee all tasks outlined in the Quality Management Plan (QMP), ensuring that quality control, quality assurance, and continuous process improvement initiatives meet or exceed government requirements, contractual standards, and federal policies. A key responsibility will be to develop and implement a comprehensive performance management and customer experience program to measure service quality, user satisfaction, and operational effectiveness. The role also involves submitting monthly performance reports on Service Level Agreements (SLAs), developing Service Level Objectives (SLOs), and establishing Key Performance Indicators (KPIs).

Requirements

• 5+ years of experience
• Bachelor's degree in IT or related field
• Lean Six Sigma GB Certification
• Secret Security Clearance

Nice To Haves

• ITIL 4 Foundation Certification(s)

Responsibilities

• Manage all tasks specified in the Quality Management Plan (QMP).
• Ensure quality control, quality assurance, and continuous process improvement across all contract activities, services, deliverables, and performance outcomes meet or exceed Government requirements, contractual standards, and applicable Federal policies.
• Develop and implement a comprehensive performance management and customer experience program that measures service quality, user satisfaction, and operational effectiveness.
• Submit monthly performance reports detailing compliance with Service Level Agreements (SLAs).
• Develop Service Level Objectives (SLOs).
• Establish Key Performance Indicators (KPIs).

Benefits

• The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level