Quality Assurance Analyst - Midvale, UT

Zions Bancorporation • Midvale, UT

7d • Onsite

About The Position

The Quality Control Servicing department within EML functions as a first line of defense, performing independent and objective reviews of the sub-servicer’s processes and regulatory compliance to determine the effectiveness of internal controls in managing compliance and procedural risks. We are currently seeking a Quality Assurance Analyst to join our team. This position is full time in office and is located at our Zions Technology Center in Midvale, UT.

Requirements

• Requires a Bachelor's degree in Business or a related field and 8+ years experience with specific departmental/area processes, procedures, programs, regulations, compliance or other directly related experience.
• Quality review/audit experience.
• A combination of education and experience may meet requirements.
• Expert knowledge of quality assurance programs, departmental/area policies, processes, procedures and practices.
• Excellent audit, research, analysis, decision making and problem resolution skills.
• Excellent organizational skills and attention to detail.
• Must be a self starter.
• Excellent client relations and communications skills, both written and verbal.
• Ability to handle and accomplish multiple tasks and resolve competing priorities effectively.
• Ability to articulate sensitive and challenging positions on issues involving multiple parties.
• Ability to influence department/division staff/management based on sound logical reasoning and fact-based analysis.
• Ability to adapt to change and shifting business priorities.
• Excellent project management skills.
• Advanced proficiency in PC and MS Office skills, Power Point.
• Ability to lead and train lower level staff.

Responsibilities

• Responsible for the performing quality assurance reviews and review of work, processes and/or procedures for various business functions.
• Identifies red flags, collects, aggregates and analyzes data as a result of quality reviews.
• Makes recommendations based on the completion of quality analysis reports to be used in the identification of continuous quality improvement activities.
• Responsible to identify and communicate impact on quality assurance issues for processes, procedures and programs.
• Performs audits for risk controls and regulatory quality control to ensure compliance.
• Perform research to support quality review findings, exceptions and resolve issues.
• Validates standards, measures performance and determines compliance with, which includes monitoring trending, reporting and ensures that department/division guidelines are being met.
• Identifies and assesses operational risk and impact, makes recommendations for effective policies and controls to manage risk within various operations.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level