Quality Assurance Analyst

Philadelphia Gas Works•Philadelphia, PA

7d•Onsite

About The Position

Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. This role is for a Quality Assurance Analyst who will perform software verification and validation (V&V) activities to ensure software solutions conform to requirements and support business objectives. The position involves early-stage requirements analysis, applying QA standards, designing and executing tests, supporting user acceptance testing, and collaborating with various teams throughout the Software Development Life Cycle (SDLC). The role also includes defect management, maintaining traceability, contributing to process improvement, and utilizing QA tools. The job is on-site with the possibility of a compressed work week after six months. PGW offers a strong benefit package and is an Equal Opportunity and Affirmative Action Employer.

Requirements

A bachelor’s degree in computer science, information technology, software engineering, or a closely related technical field.
An equivalent combination of relevant education, recognized professional certification (e.g., ISTQB Certified Tester, QAI CAST/CSTE), and demonstrated professional experience in software testing/quality assurance and technical analysis may be considered in lieu of a formal degree (QAA I & QAA II Only).
Bachelor’s degree in computer science, information technology, software engineering, or a closely related technical field AND a recognized advanced QA certification (e.g., ISTQB Advanced Levels, QAI CSQA/CSTE) (Sr. QAA Specific).
1–3 years of hands-on experience in software testing and quality assurance (QAA I).
Fundamental understanding of software quality assurance principles, verification and validation concepts, and industry best practices (QAA I).
Familiarity with core IT and quality management disciplines, including requirements traceability, defect management, project management, change and release management, risk identification and mitigation, and validation of service level objectives and acceptance criteria (QAA I).
Experience using test management and defect tracking tools (QAA I).
Practical SQL skills for basic data validation and defect root cause analysis (QAA I).
Exposure to test automation and software development practices is preferred (QAA I).
3-6 years of progressive experience in software testing and quality assurance (QAA II).
Strong working knowledge of SQA principles, methodologies, and industry best practices (QAA II).
Demonstrated ability to independently support medium- to large-scale moderately complex systems and initiatives (QAA II).
Solid knowledge of IT and quality management disciplines, including project management, change control, release management, risk-based testing and validation of service level objectives and acceptance criteria (QAA II).
Hands-on experience with requirements analysis and traceability, test management, defect tracking and reporting tools (QAA II).
Proficient SQL skills for complex data validation and defect root cause analysis (QAA II).
Practical experience with test automation frameworks, tools, scripting and the ability to incorporate automation into testing strategies (QAA II).
Ability to mentor junior QA staff and contribute to QA process improvement initiatives (QAA II).
6+ years of progressive experience in software testing and quality assurance, including leadership of large-scale, complex, or enterprise-level initiatives (Sr QAA).
Expert knowledge of SQA principles, risk-based testing methodologies, and industry standards (Sr QAA).
Proven ability to define and govern end-to-end QA and testing strategies across the SDLC (Sr QAA).
Advanced expertise in requirements analysis and traceability, test strategy and planning, test design and execution oversight, and defect lifecycle governance (Sr QAA).
Strong understanding of IT and quality governance disciplines, including release and change management, quality risk assessment and mitigation, compliance considerations, and validation of service level objectives and acceptance criteria (Sr QAA).
Advanced experience analyzing and reporting quality metrics and KPIs (Sr QAA).
Advanced SQL and data analysis skills for complex data validation and root cause analysis (Sr QAA).
Demonstrated leadership in test automation strategy and CI/CD integration (Sr QAA).
Proven ability to mentor and lead QA staff, advise stakeholders on quality risks and release readiness, and drive continuous improvement in QA processes and testing maturity (Sr QAA).
Proficiency with Microsoft Office, Teams, SharePoint, and collaboration tools.
Strong written and verbal communication, analytical, problem-solving, and critical-thinking skills.
Self-motivation, adaptability, attention to detail, and ability to manage priorities in a fast-paced environment.
Commitment to continuous learning and professional development, staying current with evolving QA tools, techniques, and best practices.

Nice To Haves

Exposure to test automation and software development practices is preferred (QAA I).

Responsibilities

Perform software verification and validation (V&V) activities to obtain objective evidence that software solutions conform to approved functional and non-functional requirements, are fit for intended use, and support business and operational objectives.
Conduct early-stage requirements analysis within the Software Development Life Cycle (SDLC) to identify ambiguities, gaps, redundancies, and inconsistencies, ensuring requirements are clear, complete, testable, and traceable.
Apply industry-recognized QA standards, principles, and methodologies, including structured and risk-based testing techniques.
Design, execute, and evaluate requirements-based testing, including functional, non-functional, integration, system, regression, and compliance testing.
Support business stakeholders in the planning and execution of User Acceptance Testing (UAT).
Collaborate across the SDLC with developers, project managers, technical teams, and business stakeholders to ensure adherence to quality objectives.
Plan and perform testing activities, including defect identification, documentation, prioritization, tracking, and lifecycle management.
Maintain end-to-end traceability among requirements, test cases, test execution results, and identified defects.
Contribute to the effectiveness and maturity of QA and software development processes by applying standardized practices, identifying process gaps, and participating in continuous improvement initiatives aligned with organizational quality frameworks.
Utilize QA tools, test management systems, and defect tracking platforms to support consistent, repeatable, and auditable testing practices.
Promote quality awareness, knowledge sharing, and adherence to QA best practices across the QA team and project stakeholders.
Perform other special projects and assignments as requested.
Quality Assurance Analyst I (QAA I) performs baseline duties and responsibilities under guidance from more experienced QA staff, supporting small- to medium-scale initiatives.
The role focuses on developing foundational proficiency in software verification and validation and core QA disciplines, including requirements review and traceability, test planning and test case design, manual test execution, defect documentation and lifecycle management, regression and data validation support, and accurate reporting of test status, coverage, and defined quality metrics in accordance with established QA Processes and industry standards.
Quality Assurance Analyst II (QAA II) performs baseline duties and responsibilities with minimal supervision, independently supporting medium- to large-scale, moderately complex initiatives.
This role demonstrates increased autonomy and analytical depth through advanced application of verification and validation techniques, expanded ownership of requirements analysis and traceability, test planning, test design, execution, and defect lifecycle management, and the use of test automation where applicable.
The QAA II evaluates, interprets and reports on quality and performance metrics to provide visibility into product quality and support data-driven decision-making, mentors junior QA staff, and contributes to QA process improvement and standardization initiatives aligned with organizational quality frameworks.
Senior Quality Assurance Analyst performs all baseline duties and applies advanced responsibilities consistent with the QAA II role, providing technical leadership and project-level quality strategy.
This role leads large, complex, and enterprise-scale initiatives; mentors and reviews the work of QAA I and QAA II staff; and drives consistent application and continuous improvement of QA processes and practices across assigned projects and programs.
The Sr. QAA defines and governs comprehensive, risk-based verification and validation strategies; leads advanced functional and non-functional testing activities; oversees test automation frameworks and CI/CD integration; analyzes and communicates quality KPIs to support release readiness and decision-making; advises stakeholders on quality risks and compliance considerations; and advances overall testing maturity.