Quality Assurance Analyst

Popl Co

21d•$70,000 - $90,000•Remote

About The Position

As a Quality Assurance Tester at Popl, you will play a crucial role in ensuring the quality and reliability of our software products. You will be responsible for meticulously testing our applications, identifying any bugs or issues, and collaborating closely with the engineering team. Your attention to detail will be key in conducting comprehensive tests and documenting all findings. You will be the one to determine if an update is ready to go live or not. As a self-starter, you will take initiative in identifying and addressing potential problems, and you will be enthusiastic about becoming an expert in all things Popl. You will also use your strong interpersonal skills by working closely with various teams, including developers, product managers, customer support and sales.

Requirements

Extreme attention to detail
A self-starter who is enthusiastic, great with people, skilled in trouble shooting, and excited to become our newest Popl expert.
General tech support experience with saas products
Ability to troubleshoot technological difficulties
Ability to work with our SQL backend (training provided)

Responsibilities

Meticulously test the Popl Dashboard and mobile app to ensure all updates, features, and bug fixes perform flawlessly.
Work closely with product, engineering, and customer success teams to communicate issues and verify fixes.
Provide frontline support to customers, troubleshoot technical issues, and help users get the most out of Popl.
Organize and prioritize feature requests and bug reports to help guide our product roadmap.