Quality Assurance Analyst-Entry Level

Gurstel Law Firm P C•West Des Moines, IA

3d•$50,000 - $60,000

About The Position

As a Quality Assurance Analyst, you will be responsible for validating software against quality standards. This role involves end-to-end testing, issue analysis, and documentation. You will gain expertise in database querying, document merge programming, and reporting, interacting with cross-functional teams to enhance operational efficiency.

Requirements

Minimum of AS Degree in Computer Science (or a related field) or equivalent experience is required.
Experience with Jira or a similar ticket system for project and issue tracking.
Competency in Microsoft applications including Word, Excel (intermediate level use of functions and formulas), Outlook, SharePoint.
Good project and time management skills.
Ability to work with limited supervision, proven problem-solving abilities, analytical, and troubleshooting skills.
High accuracy and attention to detail required.
Ability to multitask and handle working under pressure and time sensitive deadlines.
Pass pre-employment drug screening, credit check, and background check.

Nice To Haves

2+ years of SQL experience is preferred.
Ability to read and interpret code written in a variety of programming and scripting languages is a plus.
Familiarity with Collection Master Software is a plus.
Experience with document templates populated with external data sources, such as WordPerfect, is preferred.
Experience in debt collection and legal process preferred.

Responsibilities

Thoroughly reviewing the assigned ticket requirements to understand the functionality, performance and other quality characteristics expected from the software.
Developing test plans that outline the overall testing strategy, scope, resources, schedule and test environment requirements.
Designing, developing, and documenting detailed test cases based on the test plan, ensuring that the test cases cover all reasonable/applicable scenarios.
Performing testing according to test cases and recording all results, including defects or issues found during the testing.
Investigating and clearly communicating all issues to the development team.
Performing code reviews.
Participating in program design and process improvement meetings to provide input on functional requirements from process owners.
Monitoring program performance to ensure efficient and problem-free operations.
Reviewing scripting code to answer questions from other staff members regarding functionality; troubleshooting and fixing script problems.
Testing documents and database commands to ensure they are generated in compliance with client standards, regulatory requirements, and usability needs.
Investigating and resolving internal and external data-related issues and isolating and removing root cause(s) of unwanted workflow behavior.
All other duties as assigned.