Officer, Quality Assurance Analyst

Banc of California • Santa Ana, CA

9h

About The Position

The Quality Assurance Analyst is responsible for performing quality assurance reviews for our subservicer relationships in addition to maintaining and developing our QA models as required for regulatory or bank compliance. This involves designing and implementing audit processes at the direction of internal stakeholders which verify compliance of third-party servicing vendors to prudent servicing practices and investor instructions. This individual will timely complete quality assurance audit reviews and prepare reports to reflect the results of the work performed. Audits will be automated to the extent possible but may require manual review of various elements such as audit data, customer service notes, documents, recordings and other important items. Work products should be maintained in an archive which is easy to access and provide information to reviewers as required. Reviews will be shared with the portfolio managers. Any identified issues will be reviewed by the portfolio manager who will direct the remediation with the subservicer. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Bachelors Degree
• 5 years of loan servicing experience, preferably within the financial services industry.
• Broad understanding of the lending loan process, to include documentation and servicing requirements.
• Proficiency in spreadsheets, data analysis, third-party servicer requirements.
• Strong verbal and written communication skills.
• Strong analytical skills with ability to identify potential opportunities for improvement.
• Effective personal leadership management skills to include the ability to stay on task and prioritize daily activities.
• Basic programming and computer knowledge to work with QA application.
• High School diploma or equivalent required

Responsibilities

• Quarterly subservicer reviews for designated subserviced lines of business.
• Reviews are performed though an application which automates much of the QA. Analyst will be responsible for modifying the application for improvements as directed by Portfolio Management.
• Coordination with Portfolio Management team on results of reviews and identification of any findings.
• At the direction of Portfolio Management team, modify QA process to accommodate remediation of findings.
• Maintain complete system development records and changes.
• Comfortable using Excel, Word, PDFs and PowerPoint to share results and research questions.
• Strong ability to organize information, both data and documentation in a shareable format so that it is easy to locate by Consumer Lending and Portfolio Management Team.
• Intellectual curiosity regarding best practices for loan servicing and regulations which govern servicing and lending.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401k plan which includes a company match and immediate vesting
• Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability
• Pre-tax Health Savings Account with employer contributions
• Pre-tax Flexible Spending Account (FSA)
• Adoption assistance
• Surrogacy assistance
• Fertility assistance
• Paid parental leave
• Family support solutions including care options for your family
• Paid vacation days
• Paid holidays
• Paid volunteer time off
• Tuition reimbursement
• Annual mentorship program
• Leadership development resources
• Access to LinkedIn Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level