Quality Assurance Analyst

City of New York • New York, NY

9h • $62,868 - $72,298

About The Position

The New York City Department of Correction seeks a detail-oriented Quality Assurance Analyst within the Human Resources Personnel Division. Under the direction of the Employee Services Director, this role researches FMLA applications in accordance with federal Department of Labor regulations and standards. The analyst supports timely and accurate resolution of outstanding applications requiring additional verification during certification and recertification, updates systems, and responds to internal stakeholder inquiries in accordance with applicable laws, rules, policies, and departmental standards.

The position also conducts audits and eligibility reviews, processes NYCAPS transactions, generates and analyzes system reports, and researches and resolves FMLA-related inquiries. All work must comply with applicable laws, policies, confidentiality standards, and internal protocols. Related duties may be assigned to support unit and agency operations.

Requirements

• A bachelor's degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
• Candidates must have at least one year of qualifying experience in community work or community-centered activities.

Responsibilities

• Review submitted FMLA documentation, including medical certifications and forms WH-380-E, WH-380-F, and WH-384.
• Liaise with stakeholders to ensure compliance with DOC and DOL time and leave policies.
• Conduct time-balance audits to verify FMLA qualification accuracy and compliance with policies and procedures.
• Conduct detailed eligibility examinations when applicable.
• Process and update NYCAPS transactions, including submitting system tickets to resolve discrepancies or processing issues.
• Generate and analyze reports in CHRMS, NYCAPS, and other applicable systems to support auditing and reconciliation.
• Research and resolve FMLA-related stakeholder inquiries in a professional, customer-focused manner.
• Ensure activities comply with applicable laws, rules, policies, confidentiality standards, and internal protocols.
• Perform related duties as assigned or necessary to support unit and agency operations.

What This Job Offers

• Job Type: Full-time