Quality Assurance Analyst

Computershare•Richmond Hill, ON

2d•Hybrid

About The Position

Computershare has an exciting opportunity for a one-year contract Quality Assurance Analyst to join our Computershare Communications Services (CCS) Technology team. CCS provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite. Reporting to the QA Team Leader, the QA Analyst will be detailed oriented and have a strong client focus in order to guide clients through the integration and user acceptance testing phases of their assigned projects. In this role, you will support and provide testing and quality assurance services on commercial and internal contracts deliverables for our communication services clients.

Requirements

Completion of a university degree in an IT related field
4+ years of quality assurance testing experience in a commercial environment
Knowledge of software testing and quality assurance principles, methods, and processes
Strong database knowledge and SQL/DB querying experience
Previous experience with Jenkins, Sharepoint, ADO, PDF compare tools
Thorough understanding of black box, white box, and end-to-end solution testing
Ability to read and analyze data structures (Flat, XML and Multiple Record Structures)
Highly effective written and verbal communication skills

Nice To Haves

Experience in testing Quadient Inspire CCM platform
Related testing certification(s) (such as ISTQB)
Experience in Automation of Software application testing with Tools

Responsibilities

Effectively obtain information from functional specifications on requirements
Analyze business and functional requirements and develop test strategies
Creating, maintaining and executing test plans
Designing and executing test cases to ensure systems and product quality and conformance with requirements
Identifying, documenting and tracking defects
Benchmark testing with focus on performance
Maintaining and executing regression tests for any system upgrades
Working with the client’s QA department to co-ordinate end-to-end testing
Provide timely and constructive feedback regarding progress or issues to: peers, Senior Programmers, Project Manager and Commercial Development Manager
Debugging complex problems to characterize potential root cause
Work collaboratively with other local, regional and global teams in CCS and across the CPU business to deliver required projects.
Follow policies and procedures
Supporting the organization’s goals and values
Adhere and help with improvements to departmental and company standards, processes and procedures.
Supporting client testing through the entire UAT phase of a project
Learn and understand all internal systems and processes.