Quality Assurance Analyst Legal Remedies
About The Position
Wells Fargo is seeking a Quality Assurance Analyst - Legal Remedies. In this role, you will examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations. You will perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line. You will identify risks and problem areas and recommend improvements, research risks and develop solutions for problems identified. You will perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations. You will evaluate staff knowledge and compliance with governing policies, procedures and regulations. You will provide support for exam management activities and any other initiatives as needed. You will mentor less experienced staff and assist with their development. You will consult with leadership related to results of assessment. You will communicate overall process or transaction quality and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.
Requirements
- 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Experience conducting 2nd level reviews throughout our legal suits process including affidavit document review, complaints, and judgements, etc.
- Experiencing working with Unsecured Lending Operations processes, policies, and procedures.
- Experience with reviewing daily accounts/documents to ensure all process requirements are being followed.
- Experience with ECaR, FDR, Hogan.
- Experience supporting products and have strong research and analytical skills
- Ability to identify opportunities and then communicate feedback at any level professionally.
- Ability to manage a large workload volume.
- Strong organizational skills and prioritization skills to ensure meeting deadlines, SLA’s.
- Must adapt well to frequent change and become a catalyst for change where necessary.
- Experience supporting products and have strong research and analytical skills
Responsibilities
- Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
- Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
- Identify risks and problem areas and recommend improvements
- Research risks and develop solutions for problems identified
- Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
- Evaluate staff knowledge and compliance with governing policies, procedures and regulations
- Provide support for exam management activities and any other initiatives as needed
- Mentor less experienced staff and assist with their development
- Consult with leadership related to results of assessment
- Communicate overall process or transaction quality
- Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
Benefits
- Relocation assistance is not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
