Quality Assurance Advisor- Mid-level (Auto Claims)

USAA • San Antonio, TX

8d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor- Mid Level (Auto Claims) you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Executes and delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree.
• 4 years progressive operations or process experience in the financial services, insurance, or relevant industry.
• Quality assurance/control, or quality improvement experience identifying problems/trends and developing and recommending solutions for business issues.
• Demonstrated critical thinking experience influencing through subject matter expertise.
• Intermediate knowledge of quality assurance analytical methods and tools with demonstrated experience analyzing large, complex, data sets to formulate solutions for business issues.
• Demonstrated communication skills with experience developing and delivering presentations for stakeholders.

Nice To Haves

• 4+ years Auto Claims Adjusting experience to include 1or more years as a Senior Auto Adjuster level or above.
• Prior first party injury (PIP/MP) handling experience.
• Experience in analyzing data, problem identification, and resolution.
• High level of strength in written and verbal communication skills with senior management, third-party affiliates, and other stakeholders.
• Able to work in one of our regional office locations mentioned at the top of the job description.
• US military experience through military service or a military spouse/domestic partner [optional]

Responsibilities

• Develops and delivers quality programs and activities that support compliance, emerging business efforts, and strategic objectives across the line of business (LOB)/function.
• Supports quality management systems and programs, ensuring alignment with line of business (LOB)/function goals and regulatory standards.
• Serves as a trusted advisor within and across teams, resolving moderately complex issues and influencing decisions through data-driven insights.
• Conducts analysis using technology and data tools to identify trends, root causes, and strategic opportunities.
• Maintains performance measurement frameworks, incorporating leading and lagging indicators.
• Makes informed risk decisions, balancing data, business context, and long-term strategy.
• Develops and delivers materials and activities that support quality standards, compliance, and business strategies to include delivering insights and recommendations with clarity and impact, adapting messaging to diverse audiences through effective storytelling and data visualization.
• Continuously develops and maintains knowledge of industry products, regulations, services, and processes to support fulfillment of business objectives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Serves as the main point of contact for the First Party Injury and Examiner teams, providing assistance with quality form updates, answering questions, and addressing calibration needs.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees