Quality Assurance Advisor
About The Position
The Quality Assurance Advisor(s) are responsible for setting up and maintaining CF quality assurance systems, monitoring these systems and ensuring corrective actions are completed. They will create and update processes to support standards, report status of systems to management and training to ensure the quality assurance team and Community Futures staff are conducting services within the standards. The Quality Assurance Advisor(s) are also responsible for supporting by completing data entry, client financial support forms, and backing up time-sensitive client-related matters. While the Quality Assurance Advisor(s) are responsible for the day-to-day support of WorkBC program staff, they will work at the organizational level to support policies and procedures that pertain to all programs and staff within the organization. The Quality Assurance Advisor(s) support the organization's efforts to ensure International Organization for Standardization (ISO) compliance including supporting all staff in meeting funding contract(s) requirements. The Quality Assurance Advisor(s) work as a team and assume specific duties as assigned by their respective managers.
Requirements
- Bachelor’s degree in a related social science field and/or training or certification in employment or career counselling and/or equivalent years’ experience
- Quality Assurance and Auditor training
Nice To Haves
- Project Management
- Experience in a regulated industry
- Excellent time management, prioritization and organization skills
- ISO 9001 2015 Standard experience
Responsibilities
- Setting up and maintaining CF quality assurance systems
- Monitoring quality assurance systems and ensuring corrective actions are completed
- Creating and updating processes to support standards
- Reporting status of systems to management
- Providing training to ensure the quality assurance team and Community Futures staff are conducting services within the standards
- Completing data entry
- Completing client financial support forms
- Backing up time-sensitive client-related matters
- Supporting the day-to-day operations of WorkBC program staff
- Supporting policies and procedures that pertain to all programs and staff within the organization
- Supporting the organization's efforts to ensure International Organization for Standardization (ISO) compliance
- Supporting all staff in meeting funding contract(s) requirements
- Working as a team and assuming specific duties as assigned by their respective managers
Benefits
- Individualized Professional/Career Development plans
- Diverse and inclusive environment with an Inclusion Committee
- Social Committee events (games, lunches, raffles)
- Competitive wages
- Paid Sick Days
- Paid Wellness Days
- Paid Volunteer Days
- Fitness Fridays (30 min Meditation/Yoga/Walking treks)
- Minimum 3 weeks vacation earned per year
- RRSP/TFSA matching program
- Comprehensive group benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
