Quality and Service Specialist

Muskoka Lumber and Building Supplies Centre • Muskoka Lakes Township, ON

18d • CA$28 - CA$34 • Hybrid

About The Position

Muskoka Lumber is seeking an experienced Quality and Service Specialist to bridge the gaps between field execution and technical administration to ensure superior installation, product quality, and customer satisfaction. This role is ideal for a seasoned professional who can serve as our primary technical expert for service work, quality inspections, and supplier communications, while providing critical logistical and administrative support to management and assisting in developing staff. Work and play in beautiful Muskoka — while enjoying a stable, year-round career with a skilled team.

Requirements

• 5–7 years of residential or light commercial window and door installation experience required
• Extensive knowledge of construction materials, installation methods, and building envelope principles, with the ability to read and interpret drawings accurately
• Demonstrated ability to professionally lead, mentor, and indirectly supervise a field crew with high attention to detail and quality workmanship
• Valid Class G Ontario driver’s licence with an acceptable abstract and the ability to travel between job sites in company vehicles
• Forklift and Standard First Aid/CPR-C certification required (or a willingness to obtain)
• Physically fit and capable of lifting 50–80 lbs, working in awkward or elevated positions (ladders, scaffolds), and working outdoors in variable weather conditions
• High situational awareness, mental focus, and emotional resilience to handle shifting priorities and professional customer troubleshooting

Nice To Haves

• Administrative experience related to construction logistics, scheduling, inventory, or workflow documentation is considered a strong asset
• Ontario Secondary School Diploma or equivalent; formal training/apprenticeship in carpentry or glazing, or post-secondary education in administration is an asset

Responsibilities

• Act as the primary technical liaison for suppliers regarding specifications, defects, parts research, warranty issues, and cost-effective sourcing
• Conduct rigorous on-site quality control audits and inspections to ensure all installations comply with blueprints, specifications, building codes, and company standards
• Measure and install windows, doors, trim, and related components using expert flashing, sealing, insulation, and capping techniques
• Act as the primary responder for maintenance and complex repairs, troubleshooting mechanical or finishing issues, and accurately documenting service reports
• Execute specialized finish carpentry, trimming, and custom repairs to resolve complex, site-specific challenges
• Provide administrative support to the Installation & Operations Manager, including scheduling, logistics, record-keeping, workflow documentation, and customer troubleshooting
• Collaborate with leadership to maintain, track, and order hardware and service parts inventory
• Identify skill gaps and deliver targeted training and hands-on technical mentorship to develop field staff (including Lead Hands, Installers, and Apprentices)
• Support the daily flow of the warehouse by providing logistical support, including loading, unloading, and organizing shipping and receiving
• Promote and model safe work practices by enforcing PPE use, compliance with OHSA standards, safe tool operation, and maintaining clean worksites

Benefits

• No regularly scheduled weekend shifts
• Standard daytime hours
• Holiday break (stores closed over Christmas)
• Staff discounts
• Health & wellness benefits (including comprehensive dental, vision, and life insurance coverage)
• Supportive team culture
• Room to grow (promotion from within)
• Staff events & engagement activities
• Regular wage reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED