Quality and Safety Specialist - Quality Improvement
About The Position
HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations. The Quality Improvement Department is crucial in enhancing the effectiveness, safety, and consistency of care across all programs by monitoring outcomes, ensuring compliance, and identifying improvement opportunities. The Quality & Safety Specialist will support performance improvement, compliance, and safety initiatives by monitoring KPIs, identifying risks, and coordinating process improvements to advance high-reliability care. Reliable transportation is required for occasional travel between program sites.
Requirements
- Bachelor’s degree in public health, health administration, data analytics, or a related field.
- Valid licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, LCSW.
- Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
- Valid California Driver’s License and access to registered and insured transportation.
- 2+ years of experience in quality improvement, healthcare, or behavioral health.
- Demonstrated experience and commitment to continuous learning and professional development.
Nice To Haves
- Master’s degree preferred.
- Experience with performance improvement methodologies (e.g. PDSA, Lean, Six Sigma) preferred.
- Experience with data analysis tools and dashboard development preferred.
Responsibilities
- Partner with the VP of Quality Improvement and Quality & Safety Managers to support performance improvement and compliance initiatives across programs.
- Develop, implement, and monitor key performance indicators (KPIs) and dashboards to support measurement-informed care.
- Identify risks and opportunities for improvement in clinical quality and safety, and collaborate with program leaders to design and implement process controls and mitigation strategies.
- Support health and safety program activities, including performance improvement efforts and compliance with regulatory requirements.
- Provide subject matter expertise in quality improvement and safety, promoting the standardization of processes across programs and sites.
- Develop and maintain project plans, timelines, and artifacts; apply project management methodologies to ensure timely completion of deliverables.
- Coordinate and support quality and safety initiatives across residential, outpatient, and community-based programs.
- Serve as a key operational support to Quality and Safety leadership, ensuring alignment of priorities and execution of initiatives.
- Facilitate effective communication across cross-functional teams to align quality, safety, and compliance objectives with organizational goals.
- Collaborate with stakeholders across HealthRIGHT 360 to advance projects and meet program objectives.
- Serve as recorder for committees and workgroups; maintain documentation, track action items, and ensure progress on corrective action plans related to sentinel events and complaints.
- Partner with Quality Improvement Managers and Compliance to maintain and oversee the policy and procedure library (Zavanta).
- Ensure timely and accurate completion of reporting requirements for internal and external stakeholders.
- Conduct data analysis and develop dashboards to track KPIs and support performance improvement initiatives.
- Prepare presentations, reports, and meeting materials to inform quality improvement and strategic decision-making.
- Translate data insights into clear, actionable recommendations that drive program and organizational improvements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
