Quality and Patient Safety Assistant

Humber River Health • Toronto, ON

1d • CA$58,108 - CA$72,680 • Onsite

About The Position

Humber River Health is seeking a Quality & Patient Safety Assistant to join their Quality & Patient Safety Team. This role is crucial in supporting the hospital's mission to change healthcare through technology and clinical expertise, aiming to reduce inefficiencies and errors. Humber River Health is a fully digital hospital, affiliated with the University of Toronto and Queen’s University, committed to becoming a community academic hospital. The position focuses on coordinating quality and patient safety initiatives, managing data, and supporting departments in their efforts to improve care.

Requirements

• Diploma in business, healthcare or related field required.
• Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)
• Database knowledge and administration
• User experience design
• Statistical analysis skills
• Experience in survey management and administration
• Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
• Ability to work independently and collaboratively within a team
• Ability to multitask in a fast paced environment
• Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal
• Excellent communication and interpersonal skills
• Proven problem solving skills
• Ability to handle sensitive and confidential issues/information in a professional manner
• Excellent attendance record

Nice To Haves

• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Responsibilities

• Coordinate quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.) by researching, gathering, and preparing information including documentation into a database/spreadsheet and working with internal and external stakeholders
• Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review (e.g. patient satisfaction and experience; post discharge patient feedback, safety and patient relations safety trends)
• Configure and manage user permissions for quality & patient safety databases/information sources
• Provide support by answering technical questions on respective quality & patient safety databases/information
• Assist Hospital departments with quality and patient safety initiatives (e.g. Best Practice Spotlight Organization) by gathering and analyzing data and information
• Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
• Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree