Quality and Operational Improvement Engineer

University of Iowa•Iowa City, IA

1d•Hybrid

About The Position

The Business Services Admin department is seeking a Quality & Operational Improvement Engineer. This position will facilitate and lead all assigned continuous quality and operational improvement initiatives along with the creation and delivery of training to improve the delivery of services provided by all of the following Departments: Accounts Payable, Travel, Purchasing, Risk Management, Laundry Services, Printing and Mailing Services, University Shared Services, Parking and Transportation, Surplus, General Stores, Central Receiving and Delivery, Campus Mail, and supporting departments. This position will report to the Assistant Director of Business Services and will provide support to all divisions within Business Services. This position is not eligible for University sponsorship for employment authorization. Duties to Include: Responsible for facilitating and implementing quality and operational improvement initiatives for unit, department, or organization wide processes and projects to improve customer satisfaction levels and business productivity. Initiate data collection activities; collect and analyze data. Generate reports and distribute to various constituency groups. May provide recommendations to identify and address root causes. Lead operational improvement teams, utilizing performance improvement methodologies such as Six Sigma, Lean, 5S, and Value Stream Mapping. Assist in the development of standard operating procedures for Business Services that improve efficiency and ensures compliance. Monitor and manage budgets for projects and improvement initiatives.

Requirements

Bachelor’s Degree or an equivalent combination of education and experience.
Experience (typically 3 years) in continuous process improvement evaluation and improvement implementation.
Demonstrated experience creating process documentation.
Demonstrated experience in high degree of discretion, confidentiality, and independent judgement.
Demonstrated experience managing multiple tasks simultaneously and independently prioritize work.
Excellent written, verbal and interpersonal communication skills.
Proficient in computer software applications sch as Microsoft Office Word, Excel, and PowerPoint.

Nice To Haves

Beyond 3 years in continuous process improvement evaluation and improvement implementation.
Formal continuing education in performance improvement techniques, such as DMAIC, TQM, or similar nationally recognized techniques.
Knowledge of UI policy and procedures.

Responsibilities

Facilitating and implementing quality and operational improvement initiatives for unit, department, or organization wide processes and projects to improve customer satisfaction levels and business productivity.
Initiate data collection activities; collect and analyze data. Generate reports and distribute to various constituency groups. May provide recommendations to identify and address root causes.
Lead operational improvement teams, utilizing performance improvement methodologies such as Six Sigma, Lean, 5S, and Value Stream Mapping.
Assist in the development of standard operating procedures for Business Services that improve efficiency and ensures compliance.
Monitor and manage budgets for projects and improvement initiatives.