Quality and Operational Improvement Engineer

UIOWA•Iowa City, IA

10h•Hybrid

About The Position

The Business Services Admin department is seeking a Quality & Operational Improvement Engineer to facilitate and lead assigned continuous quality and operational improvement initiatives and create and deliver training to improve service delivery across Business Services departments. The position supports all divisions within Business Services and reports to the Assistant Director of Business Services. It is not eligible for University sponsorship for employment authorization. The role facilitates and implements improvement initiatives for unit-, department-, or organization-wide processes and projects to improve customer satisfaction and business productivity. It collects and analyzes data, generates and distributes reports, and may recommend ways to identify and address root causes. The engineer leads operational improvement teams using methods such as Six Sigma, Lean, 5S, and Value Stream Mapping; assists with developing standard operating procedures that improve efficiency and ensure compliance; and monitors and manages project and initiative budgets. The position is hybrid within Iowa, based at the Mossman Business Services Building. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Salary is $75,000, commensurate. Applicants must submit a resume and cover letter marked as “Relevant File.” Employment is subject to conviction-history disclosure and a criminal background check, and up to five professional references may be requested. A work arrangement form is required upon starting; arrangements are reviewed annually and must comply with applicable remote-work and employee-travel policies.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Typically three years of experience in continuous process improvement evaluation and improvement implementation.
Demonstrated experience creating process documentation.
Demonstrated experience exercising discretion, confidentiality, and independent judgment.
Demonstrated experience managing multiple tasks simultaneously and independently prioritizing work.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with computer software applications such as Microsoft Word, Excel, and PowerPoint.

Nice To Haves

More than three years of experience in continuous process improvement evaluation and improvement implementation.
Formal continuing education in performance improvement techniques such as DMAIC, TQM, or similar nationally recognized techniques.
Knowledge of University of Iowa policies and procedures.

Responsibilities

Facilitate and implement quality and operational improvement initiatives for unit-, department-, or organization-wide processes and projects.
Create and deliver training to improve service delivery across Business Services departments.
Initiate data collection activities, collect and analyze data, and generate and distribute reports to constituency groups.
May recommend approaches to identify and address root causes.
Lead operational improvement teams using performance improvement methodologies such as Six Sigma, Lean, 5S, and Value Stream Mapping.
Assist in developing standard operating procedures that improve efficiency and ensure compliance.
Monitor and manage budgets for projects and improvement initiatives.