Quality and NDT Supervisor

Zekelman•Farrell, PA

About The Position

The Quality Supervisor leads and enhances plant quality assurance processes. Reporting to the Department Manager, this role implements and audits quality programs, ensures compliance with ISO 9001:2015 and company standards, supervises Quality Inspectors and lab activities, and drives continuous improvement. The supervisor partners with plant leadership and cross-functional teams to maintain product quality, address customer concerns, improve processes, and promote quality and safety in a fast-paced manufacturing environment.

Requirements

High school diploma or equivalent.
At least 3 years of experience in an industrial or manufacturing environment, including quality auditing experience.
Strong knowledge of and hands-on experience with ISO 9001:2015 Quality Management Systems.
Demonstrated ability to lead, motivate, and coordinate employees and cross-functional teams.
Strong analytical and problem-solving skills, including root-cause analysis, corrective actions, and process improvement.
Strong computational and analytical abilities, including evaluating quality data and trends.
Excellent written and verbal communication skills for communicating with employees, leadership, cross-functional teams, and customers.
Experience preparing detailed quality inspection, audit, corrective action, and customer claim documentation and reports.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong attention to detail and commitment to quality, accuracy, safety, and continuous improvement.

Nice To Haves

College degree in a relevant field.
Experience with ERP and quality management software.
Previous supervisory experience leading quality teams.

Responsibilities

Implement and audit quality processes to ensure compliance with ISO 9001:2015 and company requirements.
Conduct internal Quality Management System and workstation audits.
Inspect key plant processes and coordinate corrective actions.
Supervise Quality Inspectors and laboratory activities, ensuring accurate testing and conformance to specifications.
Train hourly teammates on quality standards, procedures, and continuous improvement initiatives.
Manage the gauge calibration program and conduct daily audits of facility gauges.
Maintain quality documentation, records, and reports.
Coordinate testing and reporting for customer product claims and sample requests.
Investigate customer complaints, identify root causes, and implement corrective actions.
Lead continuous improvement and yield enhancement projects to improve quality and reduce waste.
Coordinate and report on plant trials involving new materials, processes, or equipment.
Support and lead special projects as directed by the Quality Manager.
Promote and enforce safe work practices in accordance with regulatory requirements and company policies.
Participate in quality, safety, and compliance audits and related plant initiatives.