Quality and Enablement Specialist - SMB

MarketStar•MarketStar SLC, UT

5d•Onsite

About The Position

MarketStar is looking for a Quality and Enablement Specialist to support its newest SMB team. This role involves working directly with Sales Enablement, Training Leaders, and Team Leaders to develop and implement quality assurance processes that drive success within the SMB Market. The ideal candidate is a team-oriented individual driven to ensure that a high level of professionalism, productivity, and quality are maintained and continually improved across the program.

Requirements

Previous Quality Assurance experience is preferred.
Proven ability to interpret data dashboards to identify performance trends and specific areas for focus.
Excellent verbal, written, and interpersonal communication skills.
Proficiency in Google Workspace products, including Gmail, Forms, and Sheets.
Results-oriented mindset with the ability to motivate others and drive high-level performance.
An adaptive style with the ability to work at both micro and macro levels.
Strong multitasking skills and the ability to operate successfully in a fast-paced, team environment.
Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market.

Responsibilities

Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence.
Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels.
Identify specific training gaps based on audit findings and communicate those needs to the training department.
Prepare and analyze comprehensive internal and external quality reports for management review.
Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products.
Provide actionable performance data to various internal support groups to drive program-wide improvements.
Collaborate with cross-functional stakeholders to achieve program initiatives and maintain client-specific quality standards.
Deliver direct, constructive feedback to sales team leaders to assist in representative coaching and development.
Create and maintain standardized workflows and procedures to improve the accuracy and efficiency of sales engagements.
Perform other related duties as assigned.