Quality and EHS Manager

Bühler Group • Minneapolis, MN

3d

About The Position

The Quality and EHS Manager leads quality, safety, and continuous improvement across Regional Operations. The role directs the Customer Quality Response (CAQ) team and partners with Project Execution, Transactional Services, and other operational groups to resolve warranty and equipment challenges and improve customer experience and operational performance. The manager champions ISO quality management practices and develops a proactive, zero-harm EHS culture across operational facilities and customer sites.

This position combines strategic leadership with hands-on problem solving. It oversees customer quality response, warranty management, root-cause investigations, regional QMS compliance, operational quality KPIs, EHS programs, regulatory reporting, and environmental stewardship. The manager also leads and develops a team, supports cross-functional improvement initiatives, and communicates critical quality and safety matters to leadership and customers.

Requirements

• Bachelor’s degree in an engineering discipline, Quality/Safety Management, or a related technical discipline.
• 5–7 years of progressive experience in engineering, quality management, or operational EHS in heavy equipment, industrial machinery, or technical field service.
• Demonstrated supervisory or team leadership experience managing technical professionals.
• Hands-on expertise with complex root-cause analyses, including 8D, Six Sigma, and Ishikawa, and customer-facing warranty or reliability claims.
• Direct experience implementing safety programs and operational risk management in workshop or mobile/field service environments.
• Working knowledge of ISO 9001 and ISO 45001/14001 frameworks.
• Proficiency in enterprise ERP systems and Microsoft Office Suite.
• Strong executive presence and ability to influence cross-functional peers and clearly present technical data to leadership and key customers.
• High-level analytical ability to interpret operational trends and translate data into preventive systemic changes.
• Ability to balance long-term quality system design with urgent, customer-driven problem solving.

Nice To Haves

• ASQ certification such as CQE or CQM/OE.
• Lean/Six Sigma Green Belt or Black Belt.
• Safety credentials such as CSP, ASP, or OSHA 30.
• Experience with SAP.

Responsibilities

• Direct and mentor three Customer Quality Engineers responsible for rapid-response resolution, customer warranty management, and root-cause investigations.
• Lead structured problem-solving methods such as 8D, 5-Why, Fishbone, and root-cause analysis to resolve equipment issues and prevent recurring failures.
• Manage warranty tracking, data analytics, and claim disposition; identify technical trends and share lessons learned with engineering, supply chain, and manufacturing.
• Serve as the senior technical escalation point for critical customer quality issues and lead customer communications and corrective-action presentations.
• Partner with Field Service technicians and Workshop repair personnel to standardize operating procedures, quality control plans, and inspection criteria.
• Own, maintain, and audit the regional Quality Management System, including compliance and recertification under relevant standards such as ISO 9001.
• Establish, track, and report operational quality KPIs, including first-time fix rate, repeat repair rate, non-conformance costs, and on-time CAQ resolution.
• Lead cross-functional Lean and continuous improvement initiatives to reduce cost of poor quality and improve process repeatability across service channels.
• Promote an active frontline safety culture, including incident reporting, hazard identification, and stop-work authority across workshops and field operations.
• Direct operational risk management, including Job Safety Analyses, standard risk assessments, machine safeguarding audits, and PPE compliance.
• Own regional EHS compliance, metrics, and regulatory reporting for OSHA, EPA, local and regional environmental regulations, and corporate sustainability metrics.
• Manage incident response, root-cause investigations, and corrective actions for safety, environmental, and near-miss events, with transparent reporting to executive leadership.
• Oversee hazardous waste management, spill prevention, and emission and waste reduction initiatives in line with sustainability targets.
• Develop an inclusive, accountable team environment through coaching, technical upskilling, goal setting, and ongoing performance feedback.
• Collaborate with Global Quality, Product Management, R&D, and Supply Chain to connect customer operational needs with design and manufacturing quality improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager