Quality and Education Coordinator

Baptist Housing Seniors Living•Kelowna, BC

3d•CA$58,000 - CA$62,000•Onsite

About The Position

In this role, you'll help ensure our quality, education, and clinical resources are organized, accessible, and consistently presented across the ministry. Working closely with educators, practice leaders, and team members, you'll coordinate projects, maintain policies and learning materials, and provide administrative support that keeps key initiatives moving forward. You'll play an important role in supporting continuous improvement by helping implement new processes, educational programs, and quality initiatives while fostering collaboration across teams and external partners. Your work will help create the strong foundation of quality, learning, and operational excellence that enables our teams to provide exceptional care and support, helping seniors experience life well.

Requirements

High school diploma
Completion of a recognized post-secondary Business Administration program or equivalent education or experience
Formal or informal training in the use of SharePoint, Microsoft Word, Excel, Outlook and Adobe Acrobat Professional
A minimum of 3 years experience as an administrative assistant at a corporate level or an equivalent combination of training and experience
Strong communication and relationship-building skills
Ability to manage multiple priorities in a dynamic environment
Strong problem-solving and critical thinking abilities
Proficiency in Excel, Power BI, SQL, etc.
Criminal record check required

Nice To Haves

education or training in web design is considered an asset
History of serving in a clinical environment preferred.

Responsibilities

Maintain and update policies, forms, educational materials, and clinical resources across online and written platforms.
Support educators and practice leaders with online course design, formatting, and resource management.
Coordinate quality assurance and quality improvement projects, including the implementation of new policies, processes, and education programs.
Schedule meetings, prepare agendas, record and distribute meeting minutes, and provide administrative support to the Quality and Education team.
Develop and maintain team resources such as reports, presentations, spreadsheets, directories, and communication materials.
Coordinate travel, bookings, event logistics, expense reporting, and project support for the Vice President, Wellness and the Quality and Education team.
Manage user access to designated SharePoint sites and PointClickCare accounts.
Collaborate with internal teams and external partners to support ministry-wide initiatives and educational opportunities.
Conduct research and contribute to ongoing improvements in processes, resources, and team operations.