Quality and Compliance Director

Trusted Results Therapy Group • North Charleston, SC

6d • Onsite

About The Position

Join the Trusted Results Therapy Group Team
At Trusted Results Therapy Group (TRTG), we believe great care starts with great people. We are a growing, clinician-led behavioral health organization committed to making high-quality mental health services accessible to individuals and families across South Carolina.

What makes TRTG different is our people and our purpose. We have built a collaborative, supportive environment where team members are encouraged to grow professionally, bring new ideas forward, and make a meaningful impact in the communities we serve.

As a CARF-accredited organization, we are committed to high standards of care while continuing to expand the services and resources available to our clients. Our team includes professionals across therapy, psychiatry, psychological testing, rehabilitative behavioral health services, school-based services, nursing, administration, operations, and leadership — all working together toward one mission: helping people achieve trusted results.

Why Join TRTG?
When you join TRTG, you become part of an organization that values:
Meaningful work that directly impacts individuals, families, and communities
A collaborative, team-centered culture
Professional growth, training, and leadership development
Opportunities to grow as the organization continues to expand
Innovation and new ideas from every level of the organization
A commitment to accessibility and reducing barriers to mental healthcare
High standards for quality, ethics, and client care
A workplace built around our core values of Trust, Results, Accessibility, and Community
We are looking for people who want more than just a job. We want team members who care about the work, care about the people around them, and want to be part of an organization making a lasting difference in mental healthcare across South Carolina. If that sounds like you, we would love to learn more about you.

Position Overview
Trusted Results Therapy Group is seeking a professional, highly organized, and detail-oriented Full-Time Quality & Compliance Manager to join our team.

The Quality & Compliance Manager is responsible for developing, implementing, monitoring, and continuously improving the organization's quality assurance and compliance program across all locations. This position serves as a central resource for maintaining operational and regulatory compliance, identifying organizational risk, monitoring documentation and service quality, and ensuring adherence to organizational policies, payer requirements, and applicable laws and regulations.

The Quality & Compliance Manager will partner closely with clinical, administrative, and executive leadership to establish consistent standards, identify trends, address deficiencies, and strengthen quality across the organization.

This position plays an important role in protecting our clients, supporting our team, reducing organizational risk, and ensuring Trusted Results Therapy Group is prepared for audits, payer reviews, regulatory requirements, accreditation standards, and continued growth.

Requirements

• Associate degree from an accredited college or university.
• Minimum of 3 years of experience in healthcare quality, compliance, operations, clinical administration, risk management, or a related field.
• Knowledge of HIPAA, patient privacy requirements, and healthcare regulatory compliance.
• Experience with healthcare documentation, regulatory requirements, audits, or quality assurance processes.
• Experience developing, reviewing, and implementing healthcare policies and procedures.
• Relevant certification in healthcare quality, compliance, risk management, or a related field.
• Demonstrated ability to conduct audits, identify deficiencies, and develop corrective actions.
• Strong understanding of confidentiality and patient privacy principles.
• Strong organizational skills and attention to detail.
• Ability to analyze information, recognize trends, and recommend practical solutions.
• Strong written and verbal communication skills.
• Ability to work collaboratively with clinical, administrative, and executive leadership.
• Ability to manage multiple priorities and deadlines in a growing organization.
• High level of discretion, integrity, and professionalism when handling confidential and sensitive information.

Nice To Haves

• Bachelor's degree in healthcare administration, business administration, quality management, compliance, or a related field.
• Experience working in behavioral health, mental health, therapy, or outpatient healthcare.
• Experience supporting quality and compliance functions across multiple locations.
• Experience with CARF accreditation standards or accreditation readiness.
• Experience working with healthcare payers, audits, or regulatory reviews.

Responsibilities

• Leadership over quality-management functions and employees such as compliance reviews, licensing, provider qualification, post-payment reviews, and incident management.
• Develop and maintain a comprehensive quality assurance program across all locations, including standardized metrics, audits, monitoring, and reporting.
• Conduct routine audits of clinical documentation and operational processes to evaluate accuracy, completeness, and adherence to established standards.
• Identify trends, gaps, deficiencies, and potential areas of risk.
• Develop, implement, and monitor corrective action plans and quality improvement initiatives.
• Track quality and compliance metrics and provide regular reporting to leadership.
• Develop standardized quality and compliance processes across all locations.
• Support continuous improvement efforts that enhance quality, consistency, and operational effectiveness.
• Monitor organizational compliance with applicable federal and state requirements, payer requirements, accreditation standards, and internal policies and procedures.
• Support organizational compliance with applicable CARF standards and accreditation requirements.
• Maintain awareness of regulatory and payer changes that may affect organizational operations.
• Develop, review, and update compliance policies and procedures as needed.
• Maintain appropriate compliance documentation and records.
• Coordinate internal compliance reviews and support external audits, payer reviews, accreditation activities, and regulatory reviews.
• Identify compliance concerns and work collaboratively with leadership to develop appropriate corrective actions.
• Promptly escalate significant compliance concerns to leadership.
• Maintain an organized system for tracking incidents, complaints, and other quality or risk-related concerns.
• Review and monitor incidents to identify trends and opportunities for improvement.
• Identify recurring operational or clinical risks and recommend preventive strategies.
• Maintain appropriate records related to investigations, findings, and corrective actions.
• Escalate significant incidents in accordance with organizational policies and procedures.
• Partner with leadership to reduce organizational risk and strengthen preventive practices.
• Support organizational compliance with HIPAA and other applicable client privacy and confidentiality requirements.
• Monitor privacy-related practices and identify potential areas of risk.
• Assist with the investigation and documentation of privacy concerns or potential violations.
• Develop and support staff education regarding confidentiality, protected health information (PHI), and appropriate information handling.
• Collaborate with leadership on corrective actions related to privacy or confidentiality concerns.
• Promote a culture of confidentiality, professionalism, and responsible information management.
• Develop, review, update, and maintain organizational policies and procedures.
• Establish and maintain a centralized process for policy review, approval, and version control.
• Ensure policies and procedural updates are communicated to appropriate team members.
• Monitor organizational compliance with established policies and procedures.
• Identify areas where policies, procedures, or workflows require clarification or improvement.
• Support the standardization of policies and processes across locations as the organization continues to grow.

Benefits

• Meaningful work that directly impacts individuals, families, and communities
• A collaborative, team-centered culture
• Professional growth, training, and leadership development
• Opportunities to grow as the organization continues to expand
• Innovation and new ideas from every level of the organization
• A commitment to accessibility and reducing barriers to mental healthcare
• High standards for quality, ethics, and client care
• A workplace built around our core values of Trust, Results, Accessibility, and Community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree