Quality Analyst - Quality Management

Glens Falls Hospital•Glens Falls, NY

About The Position

The Quality Analyst works with the Quality Management Team to collect and analyze clinical data, identify patterns and trends, and develop actionable steps to improve quality and reduce costs. The role collaborates with organizational stakeholders and assigned departments to close gaps in care, develop and evaluate improvement and safety plans, and support initiatives across organizational practices. It also involves training staff, facilitating meetings, conducting patient outreach and education, and helping ensure patient safety, best practices, regulatory compliance, and high-quality standards of care.

Requirements

Bachelor’s degree and at least two years of directly related healthcare experience; equivalent education and experience will be considered.
Experience in healthcare quality management, utilization review/utilization management, and/or clinical project management.
Experience using computer databases to track and analyze data.
Ability to work with stakeholders including physicians, office staff, practice managers, executive leadership, consultants, and payor organizations.
Strong communication, writing, and presentation skills; comfort presenting regularly to healthcare staff and leadership.
Excellent interpersonal, organizational, and analytical skills.
Familiarity with regulations and reporting requirements, including DNV, NYSDOH, and CMS.

Nice To Haves

LPN or other clinical experience is highly preferred.
Certified Professional in Healthcare Quality (CPHQ) certification preferred.
Certified Professional in Patient Safety (CPPS) certification preferred.
Lean/Six Sigma certification preferred.

Responsibilities

Collect and analyze facility data related to clinical results and identify patterns and trends.
Analyze care delivery and management methods and make recommendations for improvement.
Oversee development, deployment, and evaluation of improvement and safety plans for assigned departments to improve quality and reduce costs.
Coordinate and facilitate meetings to review progress in quality programs.
Support assigned departments in collecting data related to clinical results.
Identify recurring problems and work with departments to implement action plans addressing them.
Work with organizational stakeholders to close gaps in care.
Gather information from department members, including through employee interviews, to identify opportunities to improve patient care.
Identify compliance issues and ensure compliance with applicable laws and regulations.
Develop programs and protocols intended to improve care.
Monitor and evaluate the development and results of improvement programs and initiatives, modifying them as needed.
Assist with preparation for accreditation and regulatory inspections.
Participate in rounding and provide feedback to assigned departments.
Prepare for monthly Performance Improvement and Safety Committee meetings.
Support the Quality Management Team as needed.
Train organizational stakeholders’ staff in closing gaps in care and conduct patient outreach and education to meet program goals.
Identify necessary resources to improve quality of care and support organizational initiatives.