Quality Analyst

Willson International Ltd. • Tonawanda, NY

5h • $25 - $29 • Remote

About The Position

The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties. At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Requirements

• High School Diploma required
• 1 year experience in customs brokerage operations or regulatory
• Customer Service experience in an office environment
• Proficiency in MS Office, database and data entry skills are required
• Strong communication skills – verbal and written is required
• Desire to learn, grow, teach and adapt to change
• Problem solving, accuracy, attention to detail is required
• Ability to work in a fast-paced environment

Nice To Haves

• NCBFAA Certified Customs Specialist is an asset.

Responsibilities

• Auditing entries to ensure compliance
• Tariff verification
• Deductions
• Duty and Tax applicability
• Verifying USMCA/USGR eligibility
• Section 232, Section 301 & Section 338
• Anti-dumping and countervailing duties (AD/CVD)
• TIB Closures
• Other at-risk categories
• Development of processes and procedures
• Communicating with clients via email and phone
• Management of special projects assigned
• New hire operational training (Import Analyst)
• Willson standard operating procedures
• Continuing education
• Skill development sessions
• Remedial training
• Coaching
• Development of training materials
• Identify and trend repetitive errors
• Recommend supplemental training
• All other duties assigned

Benefits

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• 401k Program
• family medical benefit coverage (including significant mental-health practitioner coverage)
• Compassionate Care top-ups
• Maternity/Parental top-ups
• trainings
• cover the cost of certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED