Quality Analyst

PNC•East Brunswick, NJ

10d•$49,500 - $82,500•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's TM Operations Production Support organization, you will be based remotely anywhere in the United States. The work schedule for this role is Monday - Friday, 8:00 AM - 5:00 PM. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Accuracy and Attention to Detail
Analytical Thinking
Coaching Others
Customer Support Policies, Standards and Procedures
Data Gathering and Reporting
Effective Communications
Internal Controls
Managing Multiple Priorities
Quality Management

Responsibilities

Supports the development and continuous improvement of the quality management system.
Generates reports for distribution to various users in the organization, customers, or suppliers.
Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
Provides conclusions and recommendations for issues and/or continuous improvement projects.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service