Quality Analyst, Trust & Safety Ops (Bangalore)

MoonPay

19h•Remote

About The Position

MoonPay is a unified payments platform for digital currency that aims to onboard the world to the decentralized economy. They are looking for a Quality Analyst to join their Trust & Safety Operations team, focusing on quality assurance across Fraud Operations and Disputes / Chargebacks workflows. The role involves reviewing and auditing analyst work to ensure accuracy, consistency, and alignment with policies and regulations. The Quality Analyst will identify quality gaps, improve decision-making frameworks, and drive operational excellence, impacting fraud loss, chargeback performance, and customer experience. This position offers high visibility and impact within the Trust & Safety function.

Requirements

1+ years experience in a Quality Analyst role within fraud or chargebacks/ disputes operations.
3+ years experience in fraud operations or chargebacks/ disputes in fintech, payments, or high-risk environments.
Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks.
Solid knowledge of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles.
High attention to detail with the ability to identify inconsistencies and edge cases.
Strong analytical mindset with experience interpreting data and identifying trends.
Ability to provide structured feedback and drive improvements in operational processes.
Experience working across both fraud and disputes workflows.
Experience working in crypto or strong personal interest in the space.

Nice To Haves

Exposure to fraud tooling, rule tuning, or decision engines.
Experience working with Unit21 case management solution.

Responsibilities

Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency.
Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.).
Identify trends in errors, inconsistencies, and edge cases across workflows.
Produce QA reports and insights to highlight performance gaps and improvement opportunities.
Partner with Fraud Investigations, CX, and Payments teams to drive process improvements.
Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks.