Quality Analyst / Training Specialist

Re:Build Manufacturing•Kalamazoo, MI

8d•Hybrid

About The Position

The Quality & Training Analyst is responsible for performing the day-to-day activities required to maintain Tekna's quality system and ensure the organization operates in compliance with it, while also serving as a key resource for training production staff on quality standards, procedures, and compliance requirements. This hybrid role blends technical quality assurance execution with hands-on training delivery, ensuring that quality knowledge and standards are effectively transferred to the production floor.

Requirements

At least 1-3 years of experience in a quality analyst or technician role
Skilled in working within a quality management systems
Experience with internal audits
Proficiency, or willingness to develop, with software programs, including Excel, Word, Outlook, and Adobe Acrobat
Clear communication skills, both written and verbal, including the ability to present technical quality concepts in an accessible way to production staff
Ability to prioritize tasks based on customer expectations and impact to Tekna
Self-starter with an analytical mindset
Commitment to finding objective solutions through data and process improvement
Comfort and confidence facilitating group training sessions on the production floor

Responsibilities

Signing off on Device History Records (DHRs) to confirm each lot meets specifications
Keeping document control and quality system organized, up to date, and audit-ready
Calibrating inspection and production equipment to keep everything running accurately
Supporting incoming inspection when extra hands are needed
Monitoring production testing and tracking defects to catch issues early
Leading internal audits to help us continuously improve
Investigating, documenting, and resolving complaints, nonconformities, and corrective actions
Supporting external and supplier audits as needed
Designing and delivering engaging training on quality standards, procedures, and compliance topics for employees across the organization
Creating clear, practical training materials — think job aids, visual work instructions, and presentations — that turn complex quality requirements into guidance people can actually use on the floor
Leading onboarding and refresher sessions covering document control, lot signoff, calibration, and defect identification
Keeping training records accurate and current, tracking completions and certifications in line with Tekna's quality system
Teaming up with Production and Quality leadership to spot training gaps and build targeted solutions that help reduce quality escapes
Continuously evaluating and improving training methods through observation, testing, and performance metrics
Ensuring device history records are complete and acceptable for finished products
Maintaining updates and ensuring documents and records are current and accessible
Ensuring training is current for released procedures
Confirming calibration of inspection and production equipment is completed as appropriate to provide accurate results
Providing backup for incoming inspection when needed
Monitoring production testing and defect tracking
Assisting with the investigation, actions, and documentation of complaints, nonconformities, corrective actions, and returns
Assisting with external and supplier audits as needed