Quality Analyst, Senior

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst, Senior within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Phoenix, AZ, Farmers Branch, TX or Birmingham, AL. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Accuracy and Attention to Detail
Analytical Thinking
Coaching Others
Customer Support Policies, Standards and Procedures
Data Gathering and Reporting
Decision Making and Critical Thinking
Internal Controls
Managing Multiple Priorities
Quality Management

Responsibilities

Assists in the execution of a quality control program within a defined department of the organization.
Under supervision, enables adherence with quality management programs.
Assists in the execution of the quality program, identifying opportunities for enhancement where applicable.
Supports the development and continuous improvement of the quality management system.
Generates reports for distribution to various users in the organization, customers, or suppliers.
Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback.
Provides conclusions and recommendations for issues and/or continuous improvement projects.
Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service