Quality Analyst - Risk Manager (IDD/Group Home)

Beacon Specialized Living•Dumfries, VA

About The Position

The Quality Analyst/Risk Manager ensures the execution of Quality Department tasks at assigned group homes, day programs, and/or supported living arrangements. The position collaborates with site teams to support compliance with state regulations and accreditation standards and consistency with the One Beacon philosophy, and works with Quality Department leadership to address performance deviations. As the agency's Risk Manager, this role oversees and monitors risk management activities in accordance with DBHDS regulations and company requirements. It identifies and helps reduce existing and potential risks, reviews clinical assessment and reassessment processes, evaluates risk management systems using baseline data, and conducts systemic risk reviews at least annually. The role also reviews and updates the company's written Risk Management plan, assesses staff competency and staffing adequacy, establishes quality control standards through a Quality Improvement Plan and QA audits, and monitors and reports results. The position performs screenings, investigations, and root cause analyses; analyzes data for trends and patterns; reviews incident reports; and completes follow-up, action plans, and required submissions. It conducts follow-up investigations and interviews as needed and prepares final reports with action plans under the direct supervision of the Program Director or designee. The role generally works 8 a.m. to 5 p.m., Monday through Friday, with an on-call rotation around the clock. Travel to assigned facilities and meetings or other functions is required. Most duties are performed from an office, though work also takes place in home-like settings and community facilities, where there may be exposure to infectious disease and locations that are not barrier-free. Universal precautions are required.

Requirements

High school diploma or GED.
At least 3 years of experience in group homes, day programs, and/or a DSP role.
Demonstrated experience with incident management, incident investigation, and risk management.
Excellent organizational, analytical, and problem-solving skills.
Excellent writing skills.
Strong communication and interpersonal skills.
Ability to collaborate effectively with diverse teams.
Strong computer skills using various software programs and applications.
Professional demeanor.
Demonstrated ability to multitask.
Ability to work with little daily supervision.
Ability to learn and become proficient with Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, and other BSLS systems.

Nice To Haves

Experience documenting in CHRIS (Client Health & Related Information Systems).
Experience with the Office of Human Rights and DBHDS regulations.

Responsibilities

Complete scheduled in-person visits to assigned group homes and day programs.
Conduct scheduled unannounced evening home visits.
Accurately assess and document the performance of assigned group homes and day programs.
Assist group home and day program staff with remediation of risks and subpar performance.
Conduct in-depth audits of assigned group homes and day programs.
Assist with incident management, including closing incidents and monitoring quality improvements.
Oversee and monitor agency risk management activities in accordance with DBHDS regulations and company requirements.
Identify, monitor, and help reduce existing and potential risks.
Review clinical assessment and reassessment processes to mitigate risks unique to program participants.
Assess the effectiveness of program risk management systems using baseline data.
Conduct systemic risk assessment reviews at least annually to identify and respond to practices, situations, and policies that could create risk of harm.
Review and update the company's written Risk Management plan at least annually based on quality review and risk management activities.
Review staff competency and staffing adequacy to meet program participants' needs.
Establish quality control standards and parameters through a Quality Improvement Plan and QA audits; monitor quality and report results.
Conduct individual screenings, investigations, and root cause analyses, and use data to analyze trends and patterns.
Review program incident reports and complete follow-up and/or action plans.
Submit incident reports to necessary parties within required state and agency time frames.
Complete follow-up incident investigations and interviews as needed and provide a final report with an action plan under the direct supervision of the Program Director or designee.
Travel to assigned facilities and attend meetings and other functions as requested.
Learn and become proficient with BSLS information technology systems, including Microsoft Office 365 and systems deployed or changed in the future.